CPT7 and CPT7700 Installation and Operation User Manual v12
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Customer Support
NovAtel Knowledge Base
If you have a technical issue, visit the NovAtel Support page at
. Through the
Support
page you can contact Customer Support, find papers and tutorials or download the latest firmware. To access
the latest user documentation, visit
.
Before Contacting Customer Support
Before contacting NovAtel Customer Support about a software problem, perform the following steps:
If logging data over an RS-232 serial cable, ensure that the configured baud rate can support the data
bandwidth (see
SERIALCONFIG
command). NovAtel recommends a minimum suggested baud rate
of 230400 bps.
1. Log the data suggested in the appropriate
Troubleshooting Logs
section to a file on your computer for 15
minutes.
l
l
Tracking and Interference Troubleshooting Logs
l
l
l
l
If using NovAtel Application Suite, log the Troubleshooting message set for 15 minutes.
2. Send the data file to NovAtel Customer Support:
3. You can also issue a
FRESET
command to the receiver to clear any unknown settings.
The
FRESET
command will erase all user settings. You should know your configuration (by
requesting the RXCONFIGA log) and be able to reconfigure the receiver before you send the
FRESET
command.
If you are having a hardware problem, send a list of the troubleshooting steps taken and the results.
Contact Information
Log a support request with NovAtel Customer Support using one of the following methods:
Log a Case and Search Knowledge:
Website:
Log a Case, Search Knowledge and View Your Case History:
(login access required)
Web Portal: