Novatel Ovation MC990D, User Manual

Page 1: ...Product user guide MC990D ...

Page 2: ...d drive for future reference 2008 Novatel Wireless Inc All rights reserved Ovation and Novatel Wireless names and logos are trade marks of Novatel Wireless All other brands and trademarks are trademarks of their respective holders PN 90025444_R1_111808 ...

Page 3: ...eatures 15 Hardware overview 16 Inserting the device 16 Optional accessories 17 microSD slot 18 Lanyard accessory 21 Notebook clip holder and cable accessory 22 SMS messaging 23 About the SMS message client 24 Composing and sending messages 24 Cutting copying and pasting text 26 Printing a message 27 Setting message format 27 Managing received messages 29 Reading messages 29 Replying to a message ...

Page 4: ...ating profiles 36 Editing profile settings 39 Viewing Profiles 46 Troubleshooting 47 Overview 48 Common problems and solutions 48 Viewing the Connection Log 51 Viewing device properties 53 Getting help 54 Regulatory statements 55 Glossary 64 ...

Page 5: ...5 778 338 Software Drivers License Proprietary Rights Provisions The software drivers provided with this product are copyrighted by Novatel Wireless and or Novatel Wireless suppliers And although copyrighted the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and or Novatel Wireless suppliers The disassembly decompilation and or Reverse Engineerin...

Page 6: ...port Administration Act Compliance Clause It is forbidden by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country FCC ID PKRNVWMC990D IC ID 3229B MC990D Please visit www novatelwireless com f...

Page 7: ...o use the MobiLink Lite applications This guide is separated into 9 chapters The Basics This chapter provides an overview of the instruc tions necessary to begin using your Ovation MC990D Here you will also find basic information about your device Driver Installation For complete installation instructions review this chapter Configure and Connect This chapter outlines complete configuration and In...

Page 8: ...nes the details of using the Mo biLink Lite software to create connection profiles Troubleshooting This chapter provides solutions to com mon problems and technical support information Regulatory and Safety Notices Glossary 7 8 9 6 ...

Page 9: ...1 The basics Your Ovation MC990D LED states System requirements Caring for your device ...

Page 10: ...4 Your Ovation MC990D 1 2 3 4 5 1 Protective cap 1 Protective cap 2 LED indicator 2 LED indicator 3 3 microSD slot microSD slot 4 4 SIM card slot SIM card slot 5 5 USB connector USB connector ...

Page 11: ... Connected to a network using GPRS VIOLET EDGE Flashing EDGE service is available Solid Connected to a network using EDGE BLUE UMTS Flashing UMTS service is available Solid Connected to a network using UMTS YELLOW HSDPA Solid HSDPA service is available and is being used during the download CYAN HSUPA Solid HSUPA service is available and is being used during the upload System requirements Windows 2...

Page 12: ... adhesive labels to the device they may cause the device to potentially overheat and they may alter the perfor mance of the antenna The USB connector should plug easily into your computer s standard Type A USB port Forcing the device into a port may damage the connector Protect the device from liquids dust and excessive heat Store the device in a safe place with the protective cap on when not in u...

Page 13: ...2 Installation Install the SIM card Install the device and MobiLink Lite ...

Page 14: ...insert the U SIM card supplied by your service provider Insert the SIM card into the Ovation MC990D slot as shown 1 below Push the SIM card completely into the slot 2 You must have an account with a service provider Your service pro vider may have provided activation instructions in this packaging Otherwise contact your service provider for complete instructions ...

Page 15: ... MC990D into your laptop s USB port 1 MobiLink Lite automatically installs 2 Activate your device with a service provider and create a pro 3 file see Creating Profiles Launch MobiLink Lite and connect as described in 4 Configure MC990D ...

Page 16: ...3 Configure connect Configure Ovation MC990D Managing Connectivity ...

Page 17: ... employ a PIN code to unlock your mobile broadband device on startup To configure your device Right click on the MobiLink Lite icon in the system tray and 1 select Settings Configuration from the popup menu From the 2 Connection Mode drop down list select your de vice If you want to auto connect when you start your computer 3 select Auto Connect If you choose this option the device will be up runn...

Page 18: ...the Current Code box and the new code in the New Code and New Code Confirm boxes and click OK If you unlock your mobile broadband device using the PUK 6 code provided by your service provider the PIN code is auto matically set to 0000 To set a roaming alarm select the 7 Show roaming alarm check box on the Miscellaneous tab This notifies you if you connect to a network other than your home network ...

Page 19: ...iLink software and clicking the Connect button To connect to the network Right click on the MobiLink Lite icon in the system tray and 1 select Open MobiLink Lite from the popup menu The MobiLink Lite window shows the current status of the Ovation MC990D device In the MobiLink window click 2 Connect The button changes to Disconnect ...

Page 20: ...14 To minimize the MobiLink Lite window while staying connect 3 ed click on the Minimize icon in the upper right corner of the MobiLink Lite window To disconnect from the network click 4 Disconnect ...

Page 21: ...4 Product features Hardware overview Inserting and removing MC990D microSD slot Optional accessories ...

Page 22: ...owing may occur once the device has been configured correctly The device is powered as soon as you connect it to the Type A USB version 2 0 port of your computing device Although the modem is powered it does not automatically connect to the Internet The LED indicator on the device lights up If sound effects are enabled on the computing device it may beep notifying you that new hardware has been de...

Page 23: ...is may damage both the device and the USB port The Hardware Icon appears on the desktop 3 If you are experiencing trouble inserting the device into your computer s USB port verify that you are inserting the device the proper way and verify that you re using a Type A USB port Accessories There are accessories available for Ovation MC990D that are in the box or sold separately through Novatel Wirele...

Page 24: ...ity cards and conforms to the SD Card Association specifications that guarantee interoperability with memory cards that similarly conform denot ed by the SD Card Association logo Inserting and removing a microSD card To insert a microSD card Locate the microSD slot as 1 depicted in the figure to the right Line up the microSD card with 2 the slot as shown here Gently push in the microSD 3 card one ...

Page 25: ... microSD memory card on your device is similar to saving files to any external flash drive on your computer A microSD mass storage card with sufficient free space must be plugged into the MC990D To save download files directly to the MC990D In the 1 Save to box click the down arrow to view the contents of the drop down menu Select the MC990D which typically appears as a removable 2 storage device ...

Page 26: ...nd click Save To drag drop copy paste In Windows Explorer locate the MC990D as a removable 1 storage device with an assigned drive letter as identification Double click to open the window and view the contents You may drag or copy paste files into the MC990D mass stor 2 age root subdirectory or existing folder To open files from the microSD card Ensure the MC990D is properly inserted see page 16 I...

Page 27: ...ROUND ROTATING OR MACHINERY OR DURING SLEEP AN EMERGENCY RE LEASE CLIP IS CONSTRUCTED IN THE DESIGN HOWEVER YOU MAY ALSO CUT THROUGH THE MATERIAL To affix the lanyard to Ovation MC990D Locate the Lanyard Hook on the device 1 Pinch the looped thread on the lanyard and insert into the 2 Lanyard Hook hole Continue to push the lanyard until it exits through the other 3 side Insert the end of the Lanya...

Page 28: ...owing you to use additional USB devices with convenience The USB cable can also be used on its own To use the accessory pair Insert the device into the notebook monitor clip The USB 1 connector must be visible through the holder Plug one end of the USB cable into a 2 USB port on your notebook Plug the wide end of the cable into the 3 device The device is connected to and pow 4 ered by the computer...

Page 29: ...23 M 5 SMS messaging Overview About the SMS message client Composing and sending SMS messages Managing received messages Managing your address book ...

Page 30: ... send and receive short text messages to and from mobile devices The Ovation MC990D provides an easy to use SMS client for storing frequently used contact information and easily composing sending receiv ing and viewing SMS messages To open the SMS Client window Right click on the MobiLink Lite icon in the system tray and select SMS Client from the popup list to open the SMS Client window shown bel...

Page 31: ...cters will be divided into multiple messages Your carrier may reduce the character limit when sending multiple messages To compose an SMS message Right click on the MobiLink Lite icon in the system tray and se 1 lect SMS Client from the popup menu to open the SMS Client On the SMS Client toolbar click the 2 New SMS Email Message button to open the Compose Message window ...

Page 32: ... character count is displayed at the bottom of the window You can enter up to 465 character depending on any operator restrictions To send the message click the 6 Send button Cutting copying and pasting text You can cut or copy text and paste it in the same message or to another message in another open Compose Message window To use the cut copy and paste options In the Compose Message window selec...

Page 33: ...r urgent The email will display the associated priority in the recipient s mailbox Request a receipt notification when the recipient receives the message To set the message format To set the encoding select 1 Format and then ASCII or Unicode To set the priority click 2 Emergency or select Format Priority Emergency to indicate an emergency or click Urgent or se lect Format Priority Urgent to mark a...

Page 34: ...Message Recipients box To create a new entry in the currently selected address book 3 click New Entry In the Contact dialog box enter a name and mobile number and click OK To view or edit information any name in the phone book click 4 on the name in the address list and click Edit When you have finished viewing or editing the contact information click OK to close the Contact dialog box Click 5 OK ...

Page 35: ...the SMS Client receives a message you can read it in the lower pane of the SMS window You can also view messages in the Outbox and Sent folders To read your messages In the 1 SMS Mailbox list click the Inbox icon in the left pane Your received messages are listed in the upper right pane To view the message text click the message in the message 2 list The message text is displayed in the lower righ...

Page 36: ...In the 3 Compose Message window create and send your mes sage as described in Composing and Sending Messages Forwarding a message You can forward a message to another recipient When you for ward a message the Compose Message window opens with the To box empty and with the subject of the received message inserted into the Subject line preceded by FWD To forward a message In the message list click t...

Page 37: ...ane select the one or more messages you want 1 to delete To select multiple messages To select adjacent messages click on the first message press the Shift key and click on the last message you want to delete To select nonadjacent messages press the Ctrl key and click on each message you want to delete Click the 2 Delete button or right click and select Delete from the pop up menu ...

Page 38: ...s it without having to enter the user s information To open your address book Right click on the MobiLink Lite icon in the system tray and select Address Book from popup menu To add an address to your address book Open the address book and click 1 New Entry In the 2 Contact dialog box enter a display name for the user and the user s mobile number Click 3 OK ...

Page 39: ...Click 4 OK To delete a contact s information In the contact list select the contact you want to delete 1 Click 2 Delete In the message box click 3 Yes to delete the entry Click No to abort the deletion To send an SMS message from the address book In the contact list select the contact 1 Click 2 Send SMS The SMS Message client and the Compose SMS dialog boxes open with the selected contact entered ...

Page 40: ...6 Working with Profiles Overview Creating profiles Editing profile settings ...

Page 41: ...es allow you to define the connec tion settings and easily connect to the network Default connection profiles have already been created and loaded onto your computer If you are in a country without a default profile assigned to it contact your service provider The Profile Manager allows you to view your preloaded profile and also create edit view and delete new profiles A profile creation wizard l...

Page 42: ... Your service provider can assist you in making the correct selections for your new profile To create a profile Right click on the MobiLink icon in the system tray and select 1 Settings Profile Manager from the popup menu ...

Page 43: ... APN contact your service provider In the 5 PDP Type drop down box select a PDP type Click 6 Next In the 7 Username box enter the username supplied by your service provider some service providers do not use a user name In the 8 Password box enter the password supplied by your ser vice provider some service providers do not use a password In the 9 Confirm Password box re enter your password ...

Page 44: ... Advanced if you need to configure the advanced set tings For information about the advanced settings see xxxx Click 11 OK to close the Advanced dialog box Click 12 Finish In the 13 Profile Manager window click OK ...

Page 45: ...allowing you to view the profile settings When you select an unlocked profile the Edit button appears enabling you to edit the profile settings To edit a profile Right click on the MobiLink Lite icon in the system tray and 1 select Settings Profile Manager from the popup menu In the 2 Profile List click on the profile you want to edit Click 3 Edit The Edit Profile window appears ...

Page 46: ...tion from your service provider Connection Info User Name Your user name Get this from your service provider Password Your password Get this from your service provider Authentication Type The type of authentication to use Automatic PAP or CHAP Both PAP and CHAP are types of authentication for PPP Get this from your service provider APN APN The Access Point Name APN which provides routing informati...

Page 47: ...41 Click the 5 TCP IP tab to specify any of the following TCP IP set tings ...

Page 48: ...use for the static IP This is supplied by your Service Provider Obtain DNS Server Ad dress Automatically Select this check box if you want to automati cally obtain a DNS server address Use The Following DNS Server Addresses Select this check box if you want to specify your own DNS server addresses Preferred DNS Server The IP address of the first DNS server to look for Alternate DNS Server The IP a...

Page 49: ...curity barrier between your intranet and the Internet preventing other people on the Internet from gaining access to confidential information on your internal network or computer Your telephony system administra tor can provide the correct name or IP address to enter here Proxy Address The IP address for the proxy Port The port listened to by the proxy Bypass Proxy Server for Local Addresses Selec...

Page 50: ...44 To specify VPN settings click the 9 VPN tab ...

Page 51: ... this button to edit an existing VPN profile Click on an existing VPN profile to enable this button Delete Click this button delete enter a VPN profile Click on an existing VPN profile to enable this button Auto Launch 3rd Party VPN Click this option to automatically launch a third party VPN on connection Executable path and filename Enter a path and the file name to the third party VPN executable...

Page 52: ... can only be viewed To view a locked profile Right click on the MobiLink Lite icon in the system tray and 1 select Profile Manager from the popup menu In the 2 Profile List click on the profile you want to view Click 3 View The Edit Profile window appears with the editing options disabled Click on the 4 General TCP IP or VPN tabs and view any of the profile settings Click 5 OK or Cancel to close t...

Page 53: ...C 7 Troubleshooting Overview Common problems and solutions Viewing the Connection Log Viewing device properties Getting help ...

Page 54: ... administrator or create a 2 user account with administrator privileges I don t have service Check that you have an active subscription plan from your service provider and that the service has been activated You may be in an area not covered by data coverage A mobile phone is a voice device and most voice carriers have roaming agreements that provide a large coverage area This may not be the case ...

Page 55: ...ne the problem For detailed instructions on performing a self diagnostic see Self Diagnostics I cannot access my device using other software Ensure the MobiLink Lite software has exited by selecting Exit from the File menu I have an indication of good signal strength but I am unable to connect You may not have an active subscription plan Check that you have an active subscription plan from your se...

Page 56: ...r Your server settings may be incorrect In Internet Explorer select 1 Internet Options Connec tions from the Tools menu In 2 Dial Up and Virtual Private Network Setting double click on 3G Connection Check the appropriate boxes if you are using a proxy 3 server You may be experiencing DNS server problems From the Windows 1 Start menu select Run In the Run window type Command in the Open box and cli...

Page 57: ...well as a history of past connections Connection logging is not available if you have enabled the Launch On Startup option For more information see Configur ing the General Settings To view the connection log Right click on the MobiLink icon in the system tray and select 1 Settings Connection Log from the popup menu ...

Page 58: ...nt and received during the current session Total Session Minutes The number of minutes connected during the current session This is not related to your service provider s billing information The time duration and total MB of data exchanges are dis played for past sessions in the box at the bottom of the dialog box To reset either of the counters click 2 Reset To save the log information to a file ...

Page 59: ...ties dialog box displays information about the mobile broadband device that may be used for customer support issues To view properties In the Main window select Device Properties from the File menu The dialog box displays the following information ...

Page 60: ... The mobile broadband device device name Device Model The mobile broadband device number Technology The technology employed by the mobile broadband device IMSI International Mobile Subscriber Identity A unique number that identifies network mobile phone users FID Factory ID This is a unique tracking number for factory builds ICCID Integrated Circuit Card ID A unique number identifying your SIM car...

Page 61: ...8 Regulatory statements CE Marking FCC Notice Safety Notice ...

Page 62: ...his product conforms to the essential requirements of the R TTE directive 1999 5 EC in order to attain CE Marking A notified body has determined that this device has properly demonstrated that the requirements of the directive have been met and has issued a favorable certificate of expert opinion As such the device will bear the notified body number 0682 after the CE mark The CE Marking is not a q...

Page 63: ...s equipment generates radio frequency energy and is designed for use in accordance with the manufacturer s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interfe...

Page 64: ...PC is placed on a desktop table or flat surface 1 The device is placed on a flat surface 2 WARNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMU NICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WAR RANTY THE MC990D MODEM IS FACTORY TUNED NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED CONTACT NOVATEL WIRE LESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE FCC C...

Page 65: ...wireless devices including mobile USB Modems and wireless modems uses a unit of measurement known as the Specific Absorption Rate or SAR Tests for SAR are conduct ed using standard operating positions reviewed by the FCC with the device under test transmitting at its highest certified power level in all frequency bands Although the SAR is deter mined at the highest certified power level the actual...

Page 66: ...IZATION FOR THIS WIRELESS MODEM WITH ALL REPORTED SAR LEVELS EVALUATED AS IN COMPLIANCE WITH THE FCC RF EXPOSURE GUIDELINES THE HIGHEST SAR VALUE FOR THIS MODEM WHEN TESTED FOR COM PLIANCE AGAINST FCC STANDARDS WAS 0 775 W KG USER LAP POSITION ...

Page 67: ...or received with the Ovation MC990D or failure of the Ovation MC990D to transmit or receive such data Potential Hazards Do not operate the Ovation MC990D in an environment that may be susceptible to radio interference resulting in danger specifically Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices Always turn off the host device and remove ...

Page 68: ...ar Medical and life support equipment Do not operate your MC990D in any area where medical equip ment life support equipment or near any equipment that may be susceptible to any form of radio interference In such areas the host communications device must be turned off The MC990D may transmit signals that could interfere with this equipment On an aircraft either on the ground or airborne In additio...

Page 69: ...In some countries operating such communications devices while in control of a vehicle is an offense Electrostatic Discharge ESD Electrical and electronic devices are sensitive to electrostatic discharge ESD Macintosh native connection software may at tempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurr...

Page 70: ...9 Glossary ...

Page 71: ... it is still connected to the computer and online without damaging the device HSDPA High Speed Downlink Packet Access HSDPA is an enhanced ver sion of WCDMA that supports broadband connections with down load speeds up to 7 2 Mbps This enhanced 3G technology enables the download of high bandwidth multimedia files high resolution graphics and other complex files and viewing email attachments at broa...

Page 72: ... A small removable flash memory card available in various storage sizes up to 16GB This accessory is sold separately MicroSD Slot A built in slot on your device that is designed specifically for a microSD card PDA Personal Digital Assistant A handheld device used for organiza tion notes address books etc PPP Point to Point Protocol A method of connecting a computer to the Internet Proxy A firewall...

Page 73: ...s such as a printer mobile MC990D Modem etc USB can be found in versions 1 1 and 2 0 They are further split into speed categories Low Speed Full Speed and High Speed v2 0 only To make use of the maximum speed of the MC990D v2 0 High Speed is required Check your computer to see what version is fitted The MC990D will work on Full Speed connections but will be unable to operate at peak rates VPN Virt...

Page 74: ...road band or broadband wireless wireless WANs WWANs use cellular towers to transmit a wireless signal over a range of several miles to a mobile device compared to wireless Wi Fi LANs WLANs which span only a few hundred feet and generally to only stationary devices ...