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SPAN-SE User Manual Rev 1
Customer Service
Customer Service
Firmware Upgrades
Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one model to a
higher level model type. When available, upgrades may be purchased at a price, which is the difference between
the two model types on the current NovAtel GNSS Price List plus a nominal service charge.
Please refer to the
PC Software and Firmware
chapter in the
OEMV Installation and Operation User Manual
.
Contact Information
Firmware upgrades are accomplished through NovAtel authorized dealers.
Contact your local NovAtel dealer first for more information. To locate a dealer in your area or if the problem is
not resolved, contact NovAtel Inc. directly using one of the following methods:
Call the NovAtel GNSS Hotline at 1-800-NOVATEL (North America), or 403-295-4900 (international)
Fax: 403-295-4901 E-mail:
support@novatel.ca
Website:
Write: NovAtel Inc., Customer Service Dept., 1120 - 68 Avenue NE, Calgary, AB., Canada, T2E 8S5
Before contacting NovAtel Customer Service regarding software concerns, please do the
following
:
1. Establish communication with the receiver.
2. Send the SETIMUTYPE command to re-establish communication with the IMU, see
3. Log the following data to a file on your PC for 30 minutes:
RXSTATUSB once
RAWEPHEMB onchanged
RANGECMPB ontime 1
BESTPOSB ontime 1
RXCONFIGA once
VERSIONB once
RAWIMUSB onnew
INSPVASB ontime 0.1
INSCOVSB onchanged
INSUPDATEB onchanged
BESTGPSPOSB ontime 1
4. Send the file containing the logs to NovAtel Customer Service using the
support@novatel.com
e-mail address.