Novell SUPPORT ADVISOR 2.0.1, Administration Manual

Page 1: ...Novell www novell com AUTHORIZED DOCUMENTATION Novell Support Advisor 2 0 1 June 2010 Novell Support Advisor...

Page 2: ...de laws of other countries You agree to comply with all export control regulations and to obtain any required licenses or classification to export re export or import deliverables You agree not to exp...

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Page 4: ...4 Novell Support Advisor Administration Guide...

Page 5: ...0 1 2 2 Novell Support Advisor can run against and analyze the following platforms 10 1 2 3 Known Issues 10 1 2 4 Legal Notices 10 1 3 Installation 11 1 3 1 Linux 11 1 3 2 Windows 11 1 3 3 Macintosh 1...

Page 6: ...6 Novell Support Advisor Administration Guide novdocx en 7 January 2010...

Page 7: ...ts feature at the bottom of each page of the online documentation or go to Novell Documentation Feedback http www novell com documentation feedback html and enter your comments there Documentation Upd...

Page 8: ...8 Novell Support Advisor Administration Guide...

Page 9: ...rmation to Novell for analysis When the data is gathered for a health check some load occurs over a Secure Shell connection to the queried device but once the data is collected the connection is termi...

Page 10: ...es of merchantability or fitness for any particular purpose Further Novell Inc reserves the right to revise this publication and to make changes to its content at any time without obligation to notify...

Page 11: ...l Trademark and Service Mark list http www novell com company legal trademarks tmlist html All third party trademarks are the property of their respective owners 1 3 Installation Download the Novell s...

Page 12: ...lysis or creating a group you must connect to the relevant servers in your environment GroupWise The GroupWise connection will gather information provided by the web console management pages from each...

Page 13: ...orks Configuration Manager Linux User specified must be a user of the Linux host system If configuring a sudo user analysis on ZEN Linux server the following commands require root privileges bin rm bi...

Page 14: ...n will scan all addresses 0 256 for each octet field checked Address Range will scan from the starting IP Address specified to the ending address On Run it may take some time to successfully complete...

Page 15: ...Novell Support Advisor 2 0 1 15 Discover PING Discover PING The Discovery Ping works like NMAP without the dependency of a 3rd party tool...

Page 16: ...t be the type Example server connections file format 111 222 333 444 22 linux suse myserver com myserver 22 33 44 5 8009 gw poa mygwserver com mygw Manual The manual option is the only connection add...

Page 17: ...ified a message will appear indicating the it has successfully validated the connection and will move on to the data collection process During the data collection process a progress bar will indicate...

Page 18: ...able it will glow in blue Each result will direct you to your next step Possible solutions include Novell Technical Information Document TID Security Alert Bug Video Script Misc Cool Solution Patch Cr...

Page 19: ...ently only archives gathered on Linux using supportutils is supported When a custom archive is analyzed an HTML report for the results will also be created and placed in the location of the custom arc...

Page 20: ...will run correctly By selecting the verify connections button Support Advisor will test the members of the group to see if they can be analyzed Verified connections will be identified with a green ch...

Page 21: ...Advisor 2 0 1 21 Settings General Enable Custom Archive check to analyze Linux archives gathered outside of Support Advisor Archive Location the directory location where Support Advisor will look for...

Page 22: ...of Support Advisor will include a lightweight version of Strawberry Perl Linux and Macintosh systems generally have Perl already installed and the default location instance of Perl is used If Perl is...