Novell ZENworks 10 Configuration Management Asset Inventory, Reference Manual

Page 1: ...novell com novdocx en 16 April 2010 AUTHORIZED DOCUMENTATION ZENworks 10 Configuration Management Asset Inventory Reference ZENworks 10 Configuration Management SP3 10 3 March 30 2010 Asset Inventory...

Page 2: ...nd the trade laws of other countries You agree to comply with all export control regulations and to obtain any required licenses or classification to export re export or import deliverables You agree...

Page 3: ...Trademarks For Novell trademarks see the Novell Trademark and Service Mark list http www novell com company legal trademarks tmlist html Third Party Materials All third party trademarks are the prope...

Page 4: ...4 ZENworks 10 Configuration Management Asset Inventory Reference novdocx en 16 April 2010...

Page 5: ...dule 54 3 3 Viewing an Inventory Report for an Inventory Only Device 58 3 4 Editing the Demographic Data of an Inventory Only Device 58 3 5 Enabling Reconciliation 59 3 6 Using the Portable Collector...

Page 6: ...elds 111 7 2 Creating an Administrator Defined Field 111 8 Using Reports 115 8 1 Using Inventory Standard Reports 115 8 1 1 Available Standard Reports 115 8 1 2 Running a Standard Report 117 8 2 Using...

Page 7: ...136 10 3 3 Deleting a Product Category 136 10 3 4 Creating a New Product Subcategory 136 10 3 5 Renaming a Product Subcategory 136 10 3 6 Deleting a Product Subcategory 137 A Troubleshooting Asset In...

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Page 9: ...es on page 143 Audience This guide is intended for Novell ZENworks administrators Feedback We want to hear your comments and suggestions about this manual and the other documentation included with thi...

Page 10: ...ril 2010 When a single pathname can be written with a backslash for some platforms or a forward slash for other platforms the pathname is presented with a backslash Users of platforms that require a f...

Page 11: ...additional products so they can be recognized on subsequent scans and on other devices Data can be displayed on a variety of reports This data can be used for general information license compliance an...

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Page 13: ...gure a scan for the management zone see Section 2 1 1 Configuring a Scan for the Management Zone on page 13 Device Folder The settings are inherited by all devices contained within the folder or its s...

Page 14: ...el configure how you want to run an initial inventory scan on a device Collect Software Applications Select this option if you want to scan for software applications This setting is selected by defaul...

Page 15: ...m which is used to collect demographic data For more information see Chapter 4 Scanning Demographic Data on page 63 Run DMTF Translator Select this option if you want to run the DMTF Desktop Managemen...

Page 16: ...hat is recognized by the ZENworks Knowledgebase This option is useful to create a comprehensive scan This category is selected by default Other Select this option to search for all other files This ca...

Page 17: ...used to identify software products that aren t recognized by the ZENworks Knowledgebase If you plan to create Local Software Products and add them to the knowledgebase this option must be selected Fo...

Page 18: ...urring Scan panel configure how you want to run scans based on a schedule Collect Software Applications Select this option if you want to scan for software applications This setting is selected by def...

Page 19: ...figure the file types do the following To search for files with an exe extension select the Collect EXE Files option To search for files with a different extension specify the extension in the Additio...

Page 20: ...tab 2 Click the folder containing the device you want to configure a scan for 3 Click the device 4 Click the Settings tab 5 In the Settings panel click Inventory 6 In the Catalog list click Inventory...

Page 21: ...the knowledgebase this option must be selected For more information see Chapter 6 Creating Local Software Products on page 103 Collect Hardware Select this option if you want to scan for hardware dat...

Page 22: ...e scope of the scan The directories in the list are skipped To add a directory specify a directory in the Skip Directories field then click Add To edit an existing directory select the directory click...

Page 23: ...lude directories with recognized products This is useful to create a comprehensive scan To limit the scope of the scan by including and excluding files and paths configure which files and paths to inc...

Page 24: ...tings at the Management Zone level and device folder level To schedule a scan for a device see Section 2 2 3 Configuring an Inventory Scan Schedule for a Device on page 38 2 2 1 Configuring an Invento...

Page 25: ...ect whether you want the scan to start at a specified time or at a random time between a specified start and end time 5 Specify a start time and if you selected Start at a random time between Start Ti...

Page 26: ...t When a device is refreshed 3 Optional If you want the scan to be delayed for a set time after a refresh select Delay execution after refresh and specify the time in days hours and minutes 4 Click Ap...

Page 27: ...naged Devices 27 novdocx en 16 April 2010 2 Select Days of the week 3 Select the days on which you want the scan to run 4 In the Start Time field specify the time you want the scan to start 5 Click Mo...

Page 28: ...domly between a specified start and end time select Start at a random time between Start Time and End Time then specify an end time 8 Optional If you want to restrict the scan to a certain date range...

Page 29: ...can to start 5 Click More Options 6 Optional Select Use Coordinated Universal Time UTC 7 Optional If you want the scan to start randomly between a specified start and end time select Start at a random...

Page 30: ...il 2010 2 Select Fixed Interval 3 Specify the number of months weeks days hours and minutes in their respective fields 4 Specify a start date by clicking the calendar icon and selecting a date 5 In th...

Page 31: ...gured in the Management Zone Event 1 Select Event in the Schedule Type field 2 Select an event User login User logout Device boot Device shutdown On device lock On device unlock ZENworks Login ZENwork...

Page 32: ...ule on page 39 Date Specific Scans run on specified dates See Date Specific on page 39 Recurring Scans run on a recurring schedule See Recurring on page 40 Event Scans are triggered by an event See Ev...

Page 33: ...d time 5 Specify a start time and if you selected Start at a random time between Start Time and End Time specify an end time 6 Optional Select Use Coordinated Universal Time UTC 7 Click Apply or OK Re...

Page 34: ...esh select Delay execution after refresh and specify the time in days hours and minutes 4 Click Apply or OK To run a scan on certain days of the week 1 Select Recurring in the Schedule Type field 2 Se...

Page 35: ...cified start and end time select Start at a random time between Start Time and End Time then specify an end time 8 Optional If you want to restrict the scan to a certain date range select Restrict sch...

Page 36: ...time you want the scan to start 5 Click More Options 6 Optional Select Use Coordinated Universal Time UTC 7 Optional If you want the scan to start randomly between a specified start and end time selec...

Page 37: ...xed Interval 3 Specify the number of months weeks days hours and minutes in their respective fields 4 Specify a start date by clicking the calendar icon and selecting a date 5 In the Start Time field...

Page 38: ...n device lock On device unlock ZENworks Login ZENworks Logout Device connecting to network Windows only 3 Click Apply or OK A scan is made following the selected event 2 2 3 Configuring an Inventory S...

Page 39: ...ge 45 No Schedule 1 Select No Schedule in the Schedule Type field 2 Click Apply or OK No automatic scans are configured Date Specific 1 Select Date Specific in the Schedule Type field 2 Click the icon...

Page 40: ...Time and End Time specify an end time 6 Optional Select Use Coordinated Universal Time UTC 7 Click Apply or OK Recurring Select whether you want the scan to run when a device is refreshed on certain...

Page 41: ...ecution after refresh and specify the time in days hours and minutes 4 Click Apply or OK To run a scan on certain days of the week 1 Select Recurring in the Schedule Type field 2 Select Days of the we...

Page 42: ...domly between a specified start and end time select Start at a random time between Start Time and End Time then specify an end time 8 Optional If you want to restrict the scan to a certain date range...

Page 43: ...can to start 5 Click More Options 6 Optional Select Use Coordinated Universal Time UTC 7 Optional If you want the scan to start randomly between a specified start and end time select Start at a random...

Page 44: ...il 2010 2 Select Fixed Interval 3 Specify the number of months weeks days hours and minutes in their respective fields 4 Specify a start date by clicking the calendar icon and selecting a date 5 In th...

Page 45: ...ct an event User login User logout Device boot Device shutdown On device lock On device unlock ZENworks Login ZENworks Logout Device connecting to network Windows only 3 Click Apply or OK A scan is ma...

Page 46: ...Center click Devices then click the Managed tab 2 Open the folder with the desired device and click the device 3 In the device tasks panel click Server Inventory Scan if it s a server click Workstatio...

Page 47: ...es information on hardware software and demographic data which is gathered in an inventory scan You can view this report through ZENworks Control Center or by using the ZENworks Icon menu To view a ma...

Page 48: ...hic data hardware information and software From this page you can click the various links to get more detailed information You can export the report to Excel CSV or PDF formats You can also edit selec...

Page 49: ...April 2010 3 Click View Inventory Details 2 5 Editing a Managed Device s Inventory Data 1 Open the Detailed Hardware Software Inventory report as shown in Section 2 4 Viewing an Inventory Report for...

Page 50: ...ng name phone and so on Reference Inventory type serial number and asset tag These values cannot be changed Workstation Basic information about the workstation including site department and so on Clic...

Page 51: ...fault the inventory settings are preconfigured To configure an inventory only scan 1 Click Configuration then in the Management Zone Settings panel click Inventory 2 Click Inventory Only in the catego...

Page 52: ...ts that are not recognized by the ZENworks Knowledgebase If you plan to create Local Software Products and add them to the knowledgebase this option must be selected For more information see Chapter 6...

Page 53: ...th a different extension specify the extension in the Additional Extensions field Separate each extension with a sign for example com dll To scan for particular file types select from the following Sy...

Page 54: ...ion servers This arrangement determines the order in which the collection servers receive the inventory data 10 Click Apply or OK 3 2 Scheduling an Inventory Only Scan This section shows you how to sc...

Page 55: ...the icon to the right of the Start Date s field to open a calendar then select a date To select more than one date click the icon again Click the icon to delete a selected date 3 Specify a start time...

Page 56: ...ce novdocx en 16 April 2010 2 Select Days of the week 3 Select the days on which you want the scan to run 4 In the Start Time field specify the time you want the scan to start 5 Click Apply or OK To r...

Page 57: ...a recurring scan 4 In the Start Time field specify the time you want the scan to start 5 Click Apply or OK To run a scan at a fixed interval 1 Select Recurring in the Schedule Type field 2 Select Fix...

Page 58: ...iew the inventory of 4 Click the desired device The Inventory panel shows basic inventory information 5 Click Detailed Hardware Software Inventory for a complete inventory report This report shows det...

Page 59: ...hether and how new workstations are reconciled to avoid the possibility of duplicates in the database When a scan is made of a workstation that is new to the Management Zone it is assigned an identifi...

Page 60: ...ntoried device list When the data is imported you can view and edit it just as you would an inventoried device The Portable Collector can be run on Windows and OSX devices The procedure is as follows...

Page 61: ...opy the inventory data files onto a removable media then take it to a device connected to ZENworks Control Center 5 Continue with Section 3 6 4 Importing Data Gathered with the Portable Collector on p...

Page 62: ...e inventory data file 3 6 4 Importing Data Gathered with the Portable Collector 1 In ZENworks Control Center click Devices 2 In the Device Tasks list click Import Inventory 3 In the File Path for inve...

Page 63: ...Management Zone The settings are inherited by all device folders and devices To configure the Collection Data Form for the Management Zone see Section 4 1 1 Configuring the Collection Data Form for th...

Page 64: ...pen the form by using the ZENworks Icon and edit it as desired 6 Optional Select Show Cancel button on form if you want to allow the workstation user to opt out of the process 7 Optional Select Invisi...

Page 65: ...ecify the available responses You can also choose to allow the workstation user to create entries by selecting Allow user created entries Edit Mask Allows you to restrict how a user enters a response...

Page 66: ...m the workstation user 11 Select the data you want to gather and configure how the workstation user can respond Label Displays the name of the data you re collecting such as First Name Data Type Speci...

Page 67: ...instructions for the workstation user 12 Click Apply or OK or click Reset to revert to previous settings NOTE You can also create custom fields called administrator defined fields to gather additional...

Page 68: ...box where you can specify a registry key or environment variable to populate the Collection Data Form field with the data that the registry key or variable points to such as HKLM SYSTEM CurrentContro...

Page 69: ...tings are inherited by all devices in the folder Overrides the settings at the Management Zone level To schedule the deployment of the Data Collection Form for a device folder see Section 4 3 2 Schedu...

Page 70: ...Run event every year to deploy the Collection Data Form annually on the dates you selected 4 Select whether you want to deploy the Collection Data Form at a specified time or at a random time between...

Page 71: ...If you want to delay deploying the Collection Data Form for a set time after a refresh select Delay execution after refresh and specify the time in days hours and minutes 4 Click Apply or OK To deplo...

Page 72: ...ventory Reference novdocx en 16 April 2010 2 Select Days of the week 3 Select the days on which you want to deploy the Collection Data Form 4 In the Start Time field specify the time you want to deplo...

Page 73: ...me select Start at a random time between Start Time and End Time then specify an end time 8 Optional If you want to restrict the deployment of the Collection Data Form to a certain date range select R...

Page 74: ...Click More Options 6 Optional Select Use Coordinated Universal Time UTC 7 Optional If you want to deploy the Collection Data Form at a random time between a start and end time select Start at a random...

Page 75: ...x en 16 April 2010 2 Select Fixed Interval 3 Specify the number of months weeks days hours and minutes in their respective fields 4 Specify a start date and time 5 Click More Options 6 Optional Select...

Page 76: ...orization Login ZENworks Reauthorization Logout Device connecting to network Windows only 3 Click Apply or OK 4 3 2 Scheduling the Deployment of the Collection Data Form for Devices in a Folder 1 In Z...

Page 77: ...on a specified date 1 Select Date Specific in the Schedule Type field 2 Click the icon to the right of the Start Date s field to open a calendar then select a date To select more than one date click t...

Page 78: ...eploy the Collection Data Form when a device is refreshed 1 Select Recurring in the Schedule Type field 2 Select When a device is refreshed 3 Optional If you want to delay deploying the Collection Dat...

Page 79: ...novdocx en 16 April 2010 2 Select Days of the week 3 Select the days on which you want to deploy the Collection Data Form 4 In the Start Time field specify the time you want to deploy the Collection D...

Page 80: ...ed start and end time select Start at a random time between Start Time and End Time then specify an end time 8 Optional If you want to restrict the deployment of the Collection Data Form to a certain...

Page 81: ...6 Optional Select Use Coordinated Universal Time UTC 7 Optional If you want to deploy the Collection Data Form at a random time between a start and end time select Start at a random time between Start...

Page 82: ...y Reference novdocx en 16 April 2010 2 Select Fixed Interval 3 Specify the number of months weeks days hours and minutes in their respective fields 4 Specify a start date and time 5 Click More Options...

Page 83: ...ock On device unlock ZENworks Reauthorization Login ZENworks Reauthorization Logout Device connecting to network Windows only 3 Click Apply or OK 4 3 3 Scheduling the Deployment of the Collection Data...

Page 84: ...ect No Schedule in the Schedule Type field 2 Click Apply or OK The Collection Data Form is not scheduled to deploy Date Specific To deploy the Collection Data Form on a specified date 1 Select Date Sp...

Page 85: ...efreshed on certain days of the week monthly or at a fixed interval To deploy the Collection Data Form when a device is refreshed 1 Select Recurring in the Schedule Type field 2 Select When a device i...

Page 86: ...he Collection Data Form on certain days of the week 1 Select Recurring in the Schedule Type field 2 Select Days of the week 3 Select the days on which you want to deploy the Collection Data Form 4 In...

Page 87: ...nd end time select Start at a random time between Start Time and End Time then specify an end time 8 Optional If you want to restrict the deployment of the Collection Data Form to a certain date range...

Page 88: ...Form 5 Click More Options 6 Optional Select Use Coordinated Universal Time UTC 7 Optional If you want to deploy the Collection Data Form at a random time between a start and end time select Start at...

Page 89: ...x en 16 April 2010 2 Select Fixed Interval 3 Specify the number of months weeks days hours and minutes in their respective fields 4 Specify a start date and time 5 Click More Options 6 Optional Select...

Page 90: ...ser logout Device boot Device shutdown On device lock On device unlock ZENworks Reauthorization Login ZENworks Reauthorization Logout Device connecting to network Windows only 3 Click Apply or OK 4 4...

Page 91: ...evice Task Using a device task deploys the Collection Data Form to a specified workstation To deploy the Collection Data Form using a device task 1 In ZENworks Control Center click Devices 2 Click the...

Page 92: ...a to be gathered from an Inventory Only device 1 Create a file called demodata txt The file should reside in the following location For Windows C Program Files Novell ZENworks bin For Macintosh usr lo...

Page 93: ...Fields that have been configured through ZENworks Control Center have data from this file stored 3 Save the file 4 Configure and run un an Inventory Only scan as shown in Section 3 1 Configuring an I...

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Page 95: ...workstations or other entities For information on the supported versions of Microsoft Active Directory and Novell eDirectory see LDAP Directory Requirements in the ZENworks 10 Configuration Managemen...

Page 96: ...name cannot include any of the following characters If you want to use numeric characters in a name you must include characters like _ or between the name and numeric value A numeric value cannot imme...

Page 97: ...ser source see Adding User Sources in the ZENworks 10 Configuration Management System Administration Reference If you want to create a new connection to the LDAP directory see Enter LDAP Settings page...

Page 98: ...t context to establish the entry point in the directory If you do not provide a root context the directory s root container becomes the entry point Credentials Provide the credentials to acquire read...

Page 99: ...he specified ZENworks Inventory fields If the key is not unique only the first hit is selected for mapping which might result in incorrect mappings To define a key assignment 1 In the LDAP Fields list...

Page 100: ...Fields class LDAP Fields name is appended to the selected ZENworks Inventory field For example if you want to map the LDAP field called displayName belonging to a user class to the ZENworks Inventory...

Page 101: ...To set up a schedule 1 Click On a schedule then select one of the following schedules No Schedule Indicates that no schedule has been set The task does not run until a schedule is set or the task is...

Page 102: ...rks Server name that is assigned to perform the discovery task Schedule Displays when the task is scheduled to run Configured LDAP Server Displays the IP address of the server that hosts the LDAP base...

Page 103: ...downloading and installing the latest Product Recognition Update PRU To identify products that aren t in the knowledgebase you can search for files that are associated with an unknown product and use...

Page 104: ...as been configured to search for those files For information on configuring and running an inventory scan see Chapter 2 Scanning Managed Devices on page 13 and Chapter 3 Scanning Inventory Only Device...

Page 105: ...tware Products This page also allows you to edit the report definition and export the records to Excel CSV and PDF formats For more information on editing the report definition see Section 8 2 6 Editi...

Page 106: ...t the files you want to merge 4 Click Action Merge Selected Products 5 Select a target product in the Target Product field 6 Click OK The target product is displayed with its component files which are...

Page 107: ...nformation the fields show Unnamed 4 Edit the fields in the Product Naming section Manufacturer The manufacturer of the product Product The name of the product Version The version of the product Categ...

Page 108: ...tion specify a value and select Use for Version Reporting You can use either the product version or the file version for identification To use the file version select Version Reporting in the Product...

Page 109: ...use the product version instead of the file version for recognition select Report the version found here File Version The version of the file To use this data as part of the recognition criteria sele...

Page 110: ...ion tab 2 Click the Asset Inventory tab 3 In the Local Software Products panel click Action Update Knowledgebase with Local Product Changes A dialog appears reminding you that updates should only made...

Page 111: ...r Defined Fields Panel The Administrator Defined Fields panel shows the type of field and the number of defined values When you create a User or Workstation field it appears on the Collection Data For...

Page 112: ...nternal Name The field s internal ID 3 Click New 4 Fill in the fields Type Filled in by default depending on the type of field you selected Name Name of the administrator defined field This field is r...

Page 113: ...pe in Step 4 on page 112 specify a list of choice values and click Next 6a Specify a value in the Choice List Values field 6b Click Add Repeat for additional values 6c Repeat Step 6a on page 113 and S...

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Page 115: ...ording to their function The available folders and reports are as follows Device Lists folder Reports focusing on device details Devices by Machine Login Name Lists all devices by machine and login na...

Page 116: ...lder Reports focusing on hardware data BIOS Shows installed versions and release dates grouped by manufacturer Hardware Components by Category Shows a count of installed hardware products by category...

Page 117: ...g the report you want to run Reports are listed by name and description For a list of reports and descriptions see Section 8 1 1 Available Standard Reports on page 115 3 Optional Select how you want t...

Page 118: ...26 8 2 1 Available Custom Reports ZENworks Control Center includes several predefined reports you can use to analyze the inventory in your Management Zone These reports are grouped into folders accord...

Page 119: ...s deleted without antivirus software installed Systems folder Reports focusing on system details such as how many systems were added during a specified time Hosts of Virtual Machines Shows the systems...

Page 120: ...additional information You can export the report to an Excel CSV or PDF format by clicking the corresponding link 8 2 3 Creating a Custom Report 1 In ZENworks Control Center click Reports 2 In the Inv...

Page 121: ...report Description Specify a description for your report Type This field is display only It shows the report type you selected Columns From the list on the left select what data you want to include in...

Page 122: ...e 8 2 4 Scheduling a Custom Report and Sending Notifications You can schedule a report to run automatically and send out notifications to specified people when the report is ready To schedule a report...

Page 123: ...Report and Sending Notifications on page 122 The E mail Addresses panel on the Configuration page allows you to import e mail addresses that can be used to send notifications when a custom report is...

Page 124: ...m Report 1 In ZENworks Control Center click Reports 2 In the Inventory Custom Reports panel click the folder containing the report you want to edit 3 Click the report 4 Click Edit in the lower left co...

Page 125: ...your summary filter criteria in the Field Operator and Value fields Use the icons to add filters click the icon to delete a filter Click OR or AND to toggle back and forth between the two operators 6...

Page 126: ...of the following Action View Scheduled Report Results by Date Action View Scheduled Report Results by Title The Scheduled Reports by Grouping page opens and shows the saved scheduled custom reports gr...

Page 127: ...is removes all rights to the folder so the specified administrator cannot see it Assign view execute rights This allows the specified administrator to view and execute a report in the specified folder...

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Page 129: ...ing for a Component and Viewing Component Data Before you can view component data you need to perform a component search Component searches are done through the Component Search panel Configuration As...

Page 130: ...e Component Data 1 Search for a component as shown in Section 9 1 Searching for a Component and Viewing Component Data on page 129 2 Click a product name to view the component details The Component De...

Page 131: ...9 2 1 Using Administrator Defined Fields You can add administrator defined fields to the Component Details panel to show additional information about the component For example you could add a field c...

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Page 133: ...for a Product and Viewing Product Data Before you can view product data you need to perform a product search Product searches are done through the Product Search panel Configuration Asset Inventory F...

Page 134: ...ng Product Data on page 133 2 Click a product name to open the Product Details panel 3 In the Category Subcategory field select a new category subcategory pair For added flexibility ZENworks Control C...

Page 135: ...ating a New Product Category on page 135 Section 10 3 2 Renaming a Product Category on page 136 Section 10 3 3 Deleting a Product Category on page 136 Section 10 3 4 Creating a New Product Subcategory...

Page 136: ...You can only delete categories whose source is Local 3 Click Delete 10 3 4 Creating a New Product Subcategory Creating a subcategory further classifies a product 1 In ZENworks Control Center click Co...

Page 137: ...e in the Subcategory Name field 7 Click OK 10 3 6 Deleting a Product Subcategory 1 In ZENworks Control Center click Configuration then click the Asset Inventory tab 2 In the Product Categories panel s...

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Page 139: ...m on page 141 Inventory reports list duplicate components during an inventory scan in ZENworks Control Center on page 141 Unable to inventory the BIOS details for the Windows 7 64 bit devices that hav...

Page 140: ...uiaconfig xml file might be corrupted Action Do the following 1 In the uiaconfig xml file add or change the IP address in the following line Server a b c d where a b c d is the server IP address On L...

Page 141: ...from one Management Zone to another the inventory data is not displayed for the device in ZENworks Control Center Action Initiate an inventory scan twice on the device For more information on how to i...

Page 142: ...the BIOS details for the Windows 7 64 bit devices that have SMBIOS 2 0 or earlier installed Source ZENworks 10 Configuration Management Asset Inventory Explanation If you want to inventory the BIOS de...

Page 143: ...umentation are both kept up to date with the changes listed in this section If you need to know whether a copy of the PDF documentation that you are using is the most recent the PDF document includes...

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