10
User Guide
Tri-Wheel
This warranty is provided by
Novis Healthcare
(ABN 45 102 735 491)
of Unit 11, 12 Mars Road Lane Cove West
New South Wales 2066.
Novis Healthcare (Novis) products are manufactured
to the highest quality standards and are thoroughly
tested and inspected before leaving our factory. In
addition to any statutory rights and remedies you
may have, Novis warrants all of its products sold
directly or via an Authorised Novis Australia Dealer
against defective workmanship and faulty materials
from the date of purchase by the end user for a period
of twelve months unless otherwise specified for that
product and its components.
Warranty Claims
To claim under this warranty, please contact Novis
Healthcare and have your receipt or proof of purchase
available. Novis Healthcare may need to assess the
defect before determining any claim, and additional
information may be requested to process your claim.
Claims without proof of purchase may not be able to
be processed.
Novis Healthcare may at its option inspect the goods
on site or require them to be returned to its premises
or one of its Authorised Service Agents in person or
freight prepaid by you.
Novis will undertake at its option, to repair or replace,
free of charge, each product or part thereof on the
condition that:
¥
¥
The product found on examination, to be suffering from
a manufacturing defect;
¥
¥
The product or relevant part has been serviced
regularly by Novis or one of its Authorised Service
Agents and has not been subjected to misuse, neglect
or been involved in an accident;
¥
¥
The repairs are not required as part of normal wear and
tear.
¥
¥
At our option
¥
¥
Goods repaired may be replaced by refurbished good
of the same type rather than being repaired.
¥
¥
Refurbished parts may be used to repair goods.
Novis Healthcare will not be held responsible for any
repair other than those carried out by it or one of its
Authorised Service Agents.
Warranty repairs do not extend the length of the
warranty period.
Limited Liabilities
Our liability under this manufacturer’s warranty is
subject to us being satisfied that a defect was caused
by faulty parts, manufacture or workmanship, and
was not caused or substantially contributed to by
other factors or circumstances beyond our control,
including (but not limited to) defective installation,
maintenance or repair, product modification
or alteration, any neglect, misuse, or excessive
use, normal wear and tear or failure to follow
manufacturer’s instructions.
IMPORTANT NOTICE FOR AUSTRALIAN
CONSUMERS:
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure. To obtain compensation,
you will need to provided documentary evidence
of the loss or damage suffered and documentary
evidence that such loss or damage was a reasonable
foreseeable consequence of a failure Novis
Healthcare to comply with a consumer guarantee
under the Australian Consumer Law. Subject to the
provisions of the Australian Consumer Law, Novis
Healthcare excludes, to the fullest extent permitted
by law, all liability in respect of loss of profit or other
economic loss, direct to indirect or consequential,
special, general or other damages or other expenses
or costs which may include negligence.
Warranty
