Novoferm NovoPort III, Manual

• Trouble-shooting Guide

Important note: when working on the operator, always pull out the mains plug beforehand!!!

Malfunction

Possible causes

Remedy

Door does not open / close fully.

Door mechanics have altered.

Have the door checked.

Door does not open / close fully.

Set the forces (menu stages 5 and 6).

Travel limit is incorrectly set.

Reset travel limit  .

After closing, the door opens again slightly.

Door blocks shortly before reaching the closed 

Remove the obstruction.

position.

Reset closed travel limit  .

Travel limit is incorrectly set.

Door fails to move although the motor is 

Operator is not engaged.

Re-engage the operator 

24c.

running.

Door does not respond on impulse from the 

Battery in the hand transmitter is flat.

Replace battery in the hand transmitter.

hand transmitter - but does respond to push-

Aerial not available or not fitted.

Plug in / align aerial.

buttons or other impulse generators.

No hand transmitter programmed.

Programme the hand transmitter (  menu 
stage 1).

Door does not respond to impulse from hand 

See diagnostic display.

See diagnostic display.

transmitter nor to other impulse generators.

Insufficient range of hand transmitter.

Battery in the hand transmitter is flat.

Replace battery in the hand transmitter.

Aerial not available or not fitted.

Plug in / align aerial.

On-site screening of the receiving signal.

Connect external aerial (accessories).

Toothed belt or operator noisy.

Toothed belt dirty.

Clean toothed belt.

Tension of toothed belt too high.

Spray with silicone.
Detension the toothed belt.

18

18

15

GB

• 

Diagnostic display

During operation, the display provides diagnostic information on any possible faults / malfunctions

 Number  State

Diagnosis / Remedy

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Operator starts up and “0” goes out.

Operator receives a start impulse at the START input or via a receiver, 
normal operation.

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0 displayed during the next opening and closing cycle 

Operator is carrying out a learning cycle for the force limit.

and then goes out. 

Caution:

 During these travel cycles the force is not monitored!

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0 continues to be displayed. 

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Door neither opens nor closes.

STOP A connection is interrupted.
External safety device has been activated (e.g. wicket door).

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Door no longer closes.

STOP B connection is interrupted. 
External safety device has been activated (e.g. photocell).

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________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Permanent impulse signal at the start input.

Door no longer accepts a start impulse. External impulse generator emits a
permanent impulse signal (e.g. button is jammed)

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An error ocurred in setting the operator.

Travel path too long.
Repeat setting procedure (menu stages 3 and 4).

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Closing edge OSE has been activated. 

Check closing edge, spiral cable and optics.

F

 (menu stages 3 and 4)

or wicked door contact has been activated.

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Door neither opens nor closes. 

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Motor has come to a standstil.

Motor does not rotate. Call in a specialist company.

_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

V

Top end-of-travel position Open has been reached.

Bottom end-of-travel position Closed has been reached.

Gate end position has not been reached.

Force-learning cycle not completed. Must be repeated. 
Too much pressure in the gate's end-of-travel positions. Gate setting required. 

Gate setting und learning cycle not correctly finalized.

Repeat gate setting in menus 3 & 4 and complete force-learning cycle
subsequently. 

ault during learning cycle.

Repeat position learning cycle. 
Reduce force when approaching the end-of-travel positions.

Emergency release has been activated

Operator is released, lock the coupling again 

24c

.

Check wicket door contact. 

Fault during self-test. Disconnect power supply. 

acation lock activated, gate does not open. 

Slide switch at SafeControl / Signal 112 confirmed. Reset required. 

Deleting radio codes

Press oval key. Keep key pressed while inserting power plug.
All radio codes stored in the hand-held transmitter are now deleted.

Restoring factory setting 

Press Open and Close keys at the same time. Keep keys pressed for approx. 3 sec while inserting 
power plug.
The factory setting has been restored.