NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
support@nrgsystems.com | Page 132
31 December 2018
CDMA iPacks
NOTE:
As of June 2018, Verizon stopped accepting new registrations of CDMA devices and plans to phase the
service out in favor of newer types of service.
As a result, NRG has stopped selling new iPackGPS #4621 models, which cannot be registered on the
Verizon network any longer as a new device.
Existing devices will continue to work on the network until CDMA service is shut down altogether.
Most importantly, NRG is not responsible for this and does not know when CDMA service will be
retired permanently, so your best option is to contact Verizon directly.
Phone Service Troubleshooting
Request a copy of the installation crew field notes.
What did the antenna test results show?
What error message appeared when a “Call Now” was attempted? iPackGPS users can use the
Event Log Viewer to see all errors that occurred during the call.
What were the results of the phone initialization process?
Verizon users only: Are you certain that you were in a home area during the phone initialization
process?
Obtain a copy of the .ipk file that was programmed into the iPack.
Call your CDMA service provider and make sure that the MIN and ESN pair are active on your
account.
Get the cell account records and check the duration and frequency of the activity. Do you see
activity around the time a scheduled call is supposed to occur? Do you see re-tries every 10
minutes (up to six total)?
Give the CDMA provider the exact coordinates of where the logger is installed AND the ISP
phone number it is dialing. Most CDMA users will use #777 as the Primary ISP Phone Number.
NRG Systems has already seen situations where the provider unexpectedly changed the dialing
requirements for a given area as well as a provider accidentally shutting off a customer's
account ESN.