NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
support@nrgsystems.com | Page 139
31 December 2018
Other iPack Error Codes
This section explains other error codes that can be encountered with the iPack.
Problem: Internet error 001: iPack timeout error
This message is received when the iPack processor sends a command to the iPack’s Internet processor
to initiate data transfer and does not receive any message from the iPack’s Internet processor for three
minutes.
Possible cause(s): No cellular service; interference, or poor signal strength.
Possible solution: Perform antenna test to confirm signal strength and check for service. Contact your
service provider and make sure the account is active.
Problem: at + ixfh error:
The "at+ixfh error" comes up when the Internet processor is busy trying to talk to the cellular modem
and cannot process commands from the iPack’s main microprocessor.
Possible cause(s): Bad iPack phone; cellular account is improperly configured and confusing the modem.
Possible solution: Disassemble the iPack and remove the iPack battery for several minutes to re-boot;
contact NRG Systems for return authorization number and return iPack for repair.
Problem: Internet errors 41 – 52:
Error messages 41 through 52 indicate an incorrect format was entered in an iPack programming field in
SDR.
Possible cause(s): Typographical error; incorrect format (for example, the DNS field must contain only
numbers).
Possible solution: Check the format of each entry; consult ISP for assistance.