NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
support@nrgsystems.com | Page 141
31 December 2018
Problem: Internet error 69: Timeout on host communication
iPack timeout error similar to Internet error 001. This message is received when the iPack processor
sends a command to the ISP to initiate data transfer and does not receive any message from the ISP for
three minutes.
Possible cause(s): Lost Internet connection due to lack of cellular service, interference, or poor signal
strength.
Possible solution: Perform antenna test to confirm signal strength and check for service.
Problem: Internet error 70: Modem failed to respond
The iPack’s Internet processor sent ATDT (dial) command to cellular modem and did not receive a
response before timeout (about 2 minutes).
Possible cause(s): Bad iPack phone; inactive account (wrong ESN or ESN not active) in an area where
service is available. The phone dials but at that point, an operator voice message or special series of
tones comes on the line from the service provider with instructions.
Possible solution: Confirm that ESN is active; contact NRG Systems for assistance.
Problem: Internet error 71: No dial tone response.
This error message indicates a problem with the cellular service.
Possible cause(s): No cellular service; incorrect system setting; interference or poor signal strength.
Possible solution: Perform antenna test to confirm signal strength and check for service; change system
setting and try again; contact cellular service provider for assistance.
Problem: Internet error 72: No carrier modem response
This error message is received when the phone dials a phone number that does not have a modem
answer (may not be an ISP phone number).
Possible cause(s): Incorrect ISP phone number; ISP has changed their phone number or the area code
has changed. For satellite iPacks, a missing or incorrect Sender’s Email Address. For CDMA iPacks, a
wrong ESN or incorrect MIN configuration by Verizon can also produce this error message; CDMA
network incompatible with CDMA iPack.
Possible solution: Correct ISP phone number, enter correct Sender’s Email Address (satellite iPacks);
initialize CDMA iPack in Verizon Home area, see information below.
