NRG USER MANUAL
SymphoniePLUS3 User Guide
SymphoniePLUS3_DataLogger_Manual
Rev. 17
support@nrgsystems.com | Page 8
31 December 2018
CUSTOMER SUPPORT
NRG Systems offers a variety of support options to help you get the most from your NRG Systems
product. If you have questions about your NRG Systems product, first look in the printed product
documentation, the Knowledge Base, or in the Technical Forum in the Tech Support section of the NRG
Systems web site. If you cannot find the answer, contact your salesperson or NRG Systems Technical
Support for assistance using the information below. Customer support is available 8:30 AM to 5:00 PM
EST, Monday through Friday.
NRG Systems
110 Riggs Road
Hinesburg, Vermont
05461 U.S.A.
Telephone: 802-482-2255
FAX: 802-482-2272
Email: support@nrgsystems.com
When you call or email, you should have the appropriate product documentation at hand and be
prepared to give the following information:
Customer name
Who purchased equipment
Item number or description
Serial numbers of logger and iPack
When equipment was purchased
Where equipment is installed - terrain conditions
Description of the problem with some detail
What events took place leading up to the problem
What you have tried while attempting to solve the problem
NRG Systems maintains an extensive website which includes an in-depth customer support area for NRG
Systems customers. If you need assistance at times other than our regular business hours, we suggest
visiting our website, www.nrgsystems.com.
All instruments, sensors, software and towers manufactured by NRG Systems are designed to be reliable
and easy to use. We welcome your comments and appreciate your help in making NRG Systems
products the best available.