SymphoniePRO User Manual
Rev. 8
support@nrgsystems.com | Page 172
11 January 2018
shipments and charge import duties and taxes again upon re-importation. Other countries have specific steps to
follow or specific forms to complete which help reduce the import duties upon re-import of the item.
Send your item to NRG Systems "Delivery Duty Paid" (see address below) using a door-to-door courier service
such as UPS, FedEx, or DHL. If the repair is not urgent, please send your package by Airmail. (Courier services
deliver the package directly to us, customs cleared.)
NRG Systems will not accept packages shipped Freight Collect or with Collect charges.
If NRG Systems refuses the shipment, the courier service will charge your account return freight charges.
DO NOT send return items by direct or consolidated air freight service with an airline.
The cost for air freight may seem lower than the courier service, but air freight costs do not include customs
clearance, airport handling, break bulk fees, and inland delivery to NRG Systems.
Attach a Commercial Invoice to the carton. The Commercial Invoice should include the following information:
Name and address of the shipper.
NRG Systems' complete address and telephone number as the consignee.
Description of the items being returned.
Quantity of each item being returned.
Value for customs / insurance (purchase price or replacement cost).
Number of cartons with respective weights and dimensions.
Please include the following statement to avoid paying US import duties:
"These items are being returned to their U.S. manufacturer. Country of manufacture and origin is USA, HTS
CODE 9801.00.1012."
Pack your repair item in a sturdy packing carton. Tag each item with a brief description of the problem.
Insure your shipment against damage or loss in transit. Be sure to check the appropriate box and enter a "Value
for Carriage" (insurance) on your air waybill. The value is the purchase price of the equipment or what it would
cost to replace the equipment if the shipment were lost. Keep a record of the tracking number.
Once your item arrives, we will assess the item and notify you of the repair cost. Any repair charges and freight
costs, if applicable, are payable before NRG Systems will return the repaired item to you via door-to-door
courier service. NRG Systems will send you a shipment advisement when the repaired item is shipped.
US Customers
Please see items 1, 4, and 5 above. Send your item(s) to NRG Systems “Freight Prepaid and Insured.” Shipments
sent freight collect will not be accepted by NRG Systems.
NRG Systems
Attn: RMA# __________
110 Riggs Road
Hinesburg VT 05461 USA
1-802-482-2255
Example of ship to address:
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