SymphoniePRO User Manual
Rev. 8
support@nrgsystems.com | Page 8
11 January 2018
7.
Perform communication tests such as successfully transmitting a data file via email, making a direct
connection, remotely changing the logger configuration, etc. (section
8.
Install hanging bracket on the back of the iPack or logger (section
9.
Install the shelter box and PV panel on the tower (sections
10.
Connect earth grounding and mount the wiring panel in the shelter box (section
).
11.
Connect sensors to the wiring panel (section
).
12.
Mount the logger and iPack in the shelter box, and connect the wiring panel (sections
4.5.3
).
13.
Scroll through all channels on logger’s display (or review using connected laptop running SymphoniePRO
Desktop Application) to verify correct sensor connection and configuration (sections
14.
Perform test call or connection and confirm receipt of data file (section
15.
Use SymphoniePRO Desktop Application to download and import a raw (*.RLD) file.
16.
Double-click on a few *.RLD files and use QuickView to review data.
1.4 Getting Help
NRG Systems offers a variety of support options to help you get the most from your NRG product. If you have
questions about your NRG product, first look in the product documentation or the Knowledge Base or Technical
Forum in the Technical Services section of the NRG Systems website (
www.nrgsystems.com/technical-support
If you cannot find the answer, contact your salesperson or NRG Systems Technical Support for assistance using
the information below. Customer support is available 8:30 AM to 5:00 PM ET, Monday through Friday.
Telephone: +1 802-482-2255 ext. 3
Fax: +1 802-482-2272
Email:
When you call or email, please have the appropriate product documentation at hand and be prepared to give
the following information:
Customer name
Who purchased equipment
Item number or description
Serial numbers of loggers and iPack equipment
When equipment was purchased
Where equipment is installed - terrain conditions
Description of the problem with some detail
What events took place leading up to the problem
What you have tried while attempting to solve the problem
SymphoniePRO and the SymphoniePRO Desktop Application produce several types of diagnostic data related to
the equipment operation and the software (see
: Troubleshooting for details). You may be asked to
provide data files or logs to help us investigate an issue. All information and data provided are kept strictly
confidential.
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