SymphoniePRO User Manual
Rev. 8
support@nrgsystems.com | Page 120
11 January 2018
APPENDIX B | TROUBLESHOOTING GUIDE
The SymphoniePRO logger and SymphoniePRO Desktop Application software provide numerous tools including
Recent Events, Logs, and Exports to assist in troubleshooting any issues with the logger or iPack or with
interactions between the logger and SymphoniePRO Desktop Application software.
Logs
Application Log
The Application Log provides a detailed history of activities performed using the SymphoniePRO Desktop
Application. This includes actions such as downloading files, importing files, connections, and firmware updates.
The Application Log can be viewed in Notepad by selecting View Application Log from the File menu or by
clicking the View Log File link after actions such as downloading files or importing data. A new log is created
each time you start the SymphoniePRO Desktop Application. Logs are saved with the format
SymPRO_Desktop_YYYY-MM-DD_HH.MM.log and are stored in the Logs Path location defined in Settings (File
menu).
Communication Log
The Communication Log can be accessed by choosing Save Communication Log from the Help menu. The
Communication Log contains a detailed history of the SymphoniePRO Desktop Application’s communications
with loggers and iPacks. The file is in a compressed format that can be sent to NRG Systems for troubleshooting
analysis. Logs are saved with the format SymPRO_Desktop_CommHist_YYYY-MM-DD_HH_MM_SS.log and are
stored in the Logs Path location defined in Settings (File menu).
Summary of Contents for SymphoniePRO
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