NTT docomo FOMA A2502 Manual Download

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Warranty and
After-Sales Service

Warranty

・

A written warranty is provided with every
FOMA terminal. Make sure that you receive
it. Store the warranty in a safe place after
you read it and verified that it contains the

shop name/date you purchased the pro-

duct.If the written warranty does not contain

the necessary information, contact the shop

where you purchased the product. The war-
ranty is valid for a period of one year from
the date of purchase.

・

This product and all accessories are subject
to change, in part or whole, for the sake of
improvement without prior notice.

After-Sales Service

Before requesting service, read the

Troubleshooting section in this manual.

If the problem still persists, contact one
of the numbers listed in Repairs on the
back of this manual.

If Problems Occur

If the Result of Inquiries Indicates
that a Repair is Required

Take your FOMA terminal to a service center
designated by DOCOMO. Be sure to check
the operating hours of the service center.
You must present the warranty.

■ In the warranty period

・

The FOMA terminal will be repaired at no
charge subject to the conditions of the war-
ranty.

・

The warranty must be presented to receive
warranty service. The subscriber will be
charged for the repair of items not covered in
the warranty or repairs of defects resulting

from misuse, accident or neglect even during
the warranty period.

・

The subscriber is charged even during the
warranty period for the repair of failures
caused by the use of devices or consumable
items that are not DOCOMO specified.

・

You will be charged if damage is found on
the connector or etc after purchasing product.

■ Repairs may not be possible in the

following cases

・

Repair is not possible when corrosion due ex-
posure to moisture, condensation or perspira-
tion is detected in a moisture seal reaction or
test, or if any of the internal boards are dam-
aged or deformed. Since these conditions are

outside the scope of the warranty, any
repairs, if at all possible, will be charged.

■ After expiration of the warranty

・

All repairs that are requested are charged.

■ Replacement parts

・

Basically, replacement parts (parts re-

quired to maintain product function) will
be kept in stock for at least 5 years after
termination of production. Please note
that the product may not be repaired even
during this period, depending on the mal-
functioning parts due to a shortage of
those parts. Depending on the nature of
the required repairs, it may still be possi-
ble to repair your terminal even after this
period. Contact Repairs listed on the
back of this manual.

・

Do not modify the FOMA terminal, the

FOMA card or its accessories.

-Fire, injury or damage may result.
-In order to prevent interference of radio

waves or network breakdown, the FOMA
terminal and the FOMA card are manufac-
tured according to technical standards
stipulated by law. Do not use FOMA
terminals or FOMA card that do not meet
these standards.

-If the FOMA terminal is modified (part re-

placement, modification, painting, etc.), it
will be repaired only after the modified
parts have been restored to the condition
at the time of purchase. However, repair
may be refused depending on the nature
of modification.

-Repair of failures or damage caused by

modification are charged even during the
warranty period.

・

Do not remove any inscription stickers at-

tached to the FOMA terminal. The inscrip-
tion stickers certify that the FOMA termi-
nal satisfies specific technical standards.
If stickers are removed intentionally or are
reattached in such a way that confirma-
tion of the stickerʼs contents is impossible,
repair or servicing may be refused be-
cause confirmation of whether or not the
device conforms to relevant technical
standards cannot be made.

Note

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