After-Sales Service
When this terminal breaks down
Before requesting repairs, read
"Troubleshooting" in this instruction manual. If
the problem still persists, contact "Repairs" (in
Japanese only) on the back of this manual.
Repairs
Bring your terminal to a repair counter specified by
DOCOMO. Repairs are accepted during business
hours of a repair counter. Also, you must bring the
warranty. Note that it may take some days to repair
this terminal depending on the malfunction state.
■ During the warranty period
★ This terminal is repaired at no charge
under the conditions of the warranty.
★ Make sure to bring the warranty for
repair. You will be charged even during
the warranty period if the warranty is not
presented or the trouble or damage is
caused by your inappropriate handling (such
as damage to LCD or connector, etc.).
★ You will be charged even during the
warranty period if malfunction is caused by
the use of devices and consumables other
than those specified by DOCOMO.
■ Repair may not be possible in the following
cases
★ When, as the result of inspection,
corrosion is found due to exposure to
water, condensation or sweat, or any
of the internal boards are damaged or
deformed (damage to the microUSB
connection terminal (earphone/microphone
terminal), LCD, or cracked body could be
the case as well).
* Since these conditions are outside the
scope of the warranty, any repairs, if at all
possible, will be charged.
■ After expiration of the warranty
★ All repairs that are requested are charged.
■ Replacement parts
★ Replacement parts (parts required to
maintain functions) will in principle be
kept in stock for 4 years after termination
of production. However, depending on
the malfunctioning part, repair may not
be possible due to a lack of replacement
parts. Even after the stock period has
expired, the repair of some malfunctioning
parts may be possible. You should
therefore contact "Repairs" (in Japanese
only) on the back of this manual.
248
Appendix / Index
