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Truck Campers • nucamprv.com
nucamprv.com • Truck Campers
DEALER SERVICE CENTER
Always call ahead for a service appointment unless you have a true emergency. Monday and Friday are
usually the busiest days for dealer service departments, as well as just before a holiday. Allow ample
time to schedule your camper for service.
When you call to schedule your appointment, have the following information available:
1. VIN (Vehicle Identification Number) containing 17 letters and digits
2. Brand, model and floorplan of unit (ex. nuCamp TAB 320 S)
3. Date of purchase
4. Description of problem
5. Photos of damage
6. Maintenance Record from page 51 (or repair history).
7. Service dates that fit your schedule.
For safety reasons, most insurance policies prohibit non-employee personnel to be in the work area.
If it is necessary for you to wait until the repairs are completed, most dealers provide you with a safe,
comfortable customer lounge.
nuCamp does not offer warranty coverage on equipment or accessories installed at any dealership,
other place of business, or by any other party than nuCamp.
NUCAMP SERVICE CENTER
Service will be performed by appointment only. When you require service or repair for your trailer from
the nuCamp Service Center, contact the service manager for an appointment.
Have the following information available:
1. VIN (Vehicle Identification Number) containing 17 letters and digits.
2. Type of unit (ex. nuCamp TAB 320 S)
3. Date of purchase
4. Description of problem
5. Photos of damage
6. Service record from page 50.
7. Service dates that fit your schedule.
CONTACTING US
As a general policy, nuCamp prefers customers bring questions to their dealer first and foremost.
nuCamp strives to provide excellence in customer service for the nuCamp Family. It may be tempting
to take advantage of the convenience; however, your dealer is equipped to answer all your questions
and offers vast experience in the field. nuCamp desires that you only contact the nuCamp Customer
Service, Warranty and Repair Departments for necessary issues such as warranty service, repairs and for
cases where your dealer is unable to provide the information you need.
E-mail:
customerservice@nucamprv.com
Mailing Address:
P.O. Box 395
warranty@nucamprv.com
Sugarcreek, OH 44681
repairs@nucamprv.com
Physical
Address:
661
Belden
Parkway
Phone:
844-823-9112
Sugarcreek, OH 44681
Fax:
330-556-4415
Website:
nucamprv.com
REPORTING SAFETY DEFECTS
If you believe that your camper has a defect which could cause a crash or could cause injury or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition
to notifying nuCamp.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot
become involved in individual problems between you, your dealer, or nuCamp.
To contact NHTSA, you may call the Vehicle Safety Hotline
Toll-free at
1-888-327-4236
(TTY:
1-800-424-9153
);
Go
to
http://www.safercar.gov
;
Or write to:
Administrator, NHTSA,
400 Seventh Street, SW.,
Washington,
DC
20590.
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov
.
In the U.S:
If you find that your vehicle has a safety defect that could cause an injury, accident or death,
immediately inform the National Highway Traffic Safety Administration (NHTSA) and Customer Service.
If the NHTSA receives multiple complaints of similar defects, they may open an investigation and a
recall and remedy solution may be launched. The NHTSA will not become involved in your individual
case. Individual cases will be negotiated between you, your dealer and nuCamp.
NHTSA Contact Information:
Website:
www.safercar.gov
Toll-free:
1-888-327-4236
Address:
NHTSA Headquarters
TTY:
1-800-424-9153
Attn: Administrator
1200 New Jersey Avenue, SE
Washington DC 20590
In Canada:
If you find that your vehicle has a safety defect that could cause an injury, accident or death,
immediately inform Transport Canada and nuCamp Customer Service.
Transport Canada Contact Information:
Website:
www.tc.gc.ca
Toll-free:
1-800-333-0510
Address:
Transport Canada
International:
1-819-994-3328
Defect Investigations & Recalls Division
330 Sparks Street
Ottawa ON K1A 0N5
Canada
