NuPrime IDA-16, User Manual

NuPrime

NuPrime’s Limited Warranty and Limitation of Liabilities

ADDITIONAL RIGHTS

 FOR CONSUMERS, WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR 
COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS 
CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH 
CONSUMER PROTECTION LAWS AND REGULATIONS. THIS WARRANTY DOES NOT EXCLUDE, LIMIT OR 
SUSPEND ANY RIGHTS OF CONSUMERS ARISING OUT OF NONCONFORMITY WITH A SALES CONTRACT. 
SOME COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF 
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED 
WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS OR EXCLUSIONS DESCRIBED BELOW MAY 
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE 
OTHER RIGHTS THAT VARY BY COUNTRY, STATE OR PROVINCE. THIS LIMITED WARRANTY IS GOVERNED 
BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT PURCHASE TOOK 
PLACE. 

 
LIMITED WARRANTY

For a period of TWO (2) YEARS from the date of retail purchase by the original end-user purchaser (“Warranty 
Period”), NuPrime warrants (in) this product against defects in materials and workmanship, and (ii) that each Product, 
unmodified and under normal use and conditions, will substantially comply with NuPrime’ applicable written technical 
documentation for the Product.  NuPrime reserves the right to make substitutions and modifications from time to time 
in the specifications of Products sold by NuPrime, provided that such substitutions or modifications do not materially 
affect overall Product performance. 
 
If a hardware defect exists and a valid claim is received within the Warranty Period, at its option and to the extent 
permitted by law, NuPrime will (1) repair the hardware defect at no charge, using new or refurbished replacement 
parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable 
used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the 
product. NuPrime may request that you replace defective parts with user-installable new or refurbished parts that 
NuPrime provides in fulfillment of its warranty obligation. A replacement product/part assumes the remaining warranty 
of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage 
for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item 
becomes NuPrime's property. When a refund is given, your product becomes NuPrime's property. 
 
OBTAINING WARRANTY SERVICE  
 
If you purchased the product in the U.S., deliver the product, at your expense, to any NuPrime Service Center located 
in the U.S. If you purchased the product outside of the U.S., deliver the product to any NuPrime Authorized Importer 
in the country where you purchased the product.  Be aware, however, that not all countries have NuPrime Authorized 
Service Providers (‘NASP’) and not all Authorized Service Providers outside the country of purchase have all parts or 
replacement units for the product. If the product cannot be repaired or replaced in the country it is in, it may need to 
be sent to a different country or returned to the country of purchase at your expense for repair or replacement.  If you 
seek service in a country that is not the country of original purchase, you will comply with all applicable import and 
export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. 
Where international service is available, NuPrime may repair or exchange defective products and parts with 
comparable products and parts that comply with local standards. 
You can always deliver the product to NuPrime’s U.S. main service center for obtaining warranty service, however, 
you may have to pay for return shipping cost.  
 
NuPrime may send you user-installable new or refurbished replacement product or parts to enable you to service or 
exchange your own product (“DIY Service”). Upon receipt of the replacement product or part, the original product or 
part becomes the property of NuPrime and you agree to follow instructions, including, if required, arranging the return 
of original product or part to NuPrime in a timely manner. 
When providing DIY Service requiring the return of the original product or part, NuPrime may require a credit card 
authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you 
follow instructions, NuPrime will cancel the credit card authorization, so you will not be charged for the product or part 
and shipping costs. If you fail to return the replaced product or part as instructed or the replaced product or part is not 
eligible for warranty service, NuPrime will charge the credit card for the authorized amount. 
 
EXCLUSIONS AND LIMITATIONS  
 
This Limited Warranty applies only to hardware products manufactured by or for NuPrime that can be identified by the 
"NuPrime" trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-NuPrime 
hardware products or any accessories, even if packaged or sold with NuPrime hardware. Non-NuPrime 
manufacturers, suppliers, may provide their own warranties. Other accessories distributed by NuPrime under the 
NuPrime brand name are not covered under this Limited Warranty.  This warranty does not apply: (a) to damage 
caused by accident, abuse, misuse, misapplication, liquid contact, fire, earthquake, non-NuPrime products, or other 
external causes; (b) to damage caused by service performed by anyone who is not a NASP; (c) to a product or a part 
that has been modified without the written permission of NuPrime; (d) to consumable parts, such as batteries, or 
protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or 
workmanship; (e) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (f) to 
defects caused by normal wear and tear or otherwise due to the normal aging of the product;  or (g) if any NuPrime 
serial number has been removed or defaced.  
 

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