Simple Product Failure Analysis and Processing
Product Specifications
Product Name: Rechargeable Shiatsu Neck and Shoulder Massage Pillow for Office and Car
Product Type: N6002
Rated voltage: 12V ===
Rated power: 18W
Important Note:
Surfaces will be heated, not sensitive person must be used with attention.
Phenomenon
Possible reason
Solution
The machine does
not work
1. the power is not connected;
2. poor contact between socket and power
plug;
3. the power switch is not turn on;
4. the battery isn't charging;
1. turn on the power;
2. plug the plug;
3. turn on the ON/OFF switch;
4. charge the product;
the strength of
massager is gentle or
become more and
more gentle during
the usage
1. the using position and posture is wrong;
2. feeling strong strength, because your body
is too close to the massager or you have not
yet adapted;
3. feeling gentle or useless, keep your body
away from the massger and the intensity is
not enough;
1. adjust the placement angle and change your posture, until
you feel the intensity is good enough,
2. adjust the distance between your body and the massager,
or put a towel on th massage balls;
3. adjust the distance between your body and the massager;
