Troubleshooting
Nothing happens when you
press and hold the power
button. The robot does not
turn on.
The power indicator light
does not flash when the
robot is being charged.
1. Is the battery fully charged?
2. Is the charger properly plugged into
the outlet?
3. Are you using the original OEM
charger?
1. The indicator light will stop flashing
when the battery is fully charged.
You may use the robot.
2. Unplug the power cord and plug it
back into the outlet.
3. Not using the proper charger may
result in charging failure. Please
contact us if you need a replace-
ment.
Is the battery low?
Charge the robot with its original OEM
charger.
WiFi connection failed or is
not connecting.
Open the drop-down menu to confirm
that the WiFi router is connected.
Select the WiFi router you wish to
connect to and enter the required
password to establish connection.
The Nuwa CodeLab function
is unavailable.
1. Have you downloaded the Nuwa
CodeLab APP to your phone?
2. Has the phone searched and
selected the robot?
3. Did you click, “Start” on the APP?
1. Download the APP by referring to
the link on the official website.
2. Follow the directions in the User
Guide to select the robot to be
connected.
3. Click, “Start” on the APP.
The robot will not function at
all.
None of the robot operations are
working and/or the robot will not
restart.
Press and hold the power button for 10
seconds to force restart.
Problems
Things to Confirm
Solution
15
