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Press the for 3 seconds to call for help
Calling for help
With your handset you can ring our support
team for help. They can call your helpers
right away to let them know you need help.
Press the blue support button for three seconds.
This will ring our team. You can cancel
if you pressed accidentally (red cross).
They’ll see all your information while
they talk to you on speakerphone.
If you need help, they’ll start ringing your
chosen helpers. They’ll stay on the line until
help is on its way.
In the FAQs section, in the back of this guide,
you’ll find more specific information
on using the call button, for example when
you should press it.
When I press the support button, it tells me
‘Support alarm off’. What does this mean?
You or someone with access to your account
have either switched the button off, or your
subscription has run out. See page 28 for more
information and don’t worry, we’ll remind you
when your subscription is nearly up.
If you accidently pressed it, press
to cancel
Sensing a fall
You can set your handset so it calls us
straight away if it detects a fall. You can
choose whether this is on or off using
our website. (It will be switched off
when you first get your handset.)
Turn it on by logging into your account
at https://helpathand.o2.co.uk
Once you’ve turned it on, whenever your
handset senses a sudden drop it will say
‘Fall detected’. You can cancel it at this
point. If you don’t, it’ll call our team.
We’ll answer and make sure you’re okay
over speakerphone.
If you need help, we’ll call your
chosen helpers.
Summary of Contents for Help at Hand
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