37
36
Changing the volume
When you’re not in the menu, use the
side buttons to change the volume of
your keypad. You can change the speaker
volume while you’re on a call.
Turn it up by pressing the top button.
Down using the bottom one.
Switching to silent
Hold down the red cross. It will say
‘Silent activated’. All your calls and texts
will now vibrate instead of ring.
And your keypad won’t make any noise.
Hold it down again to switch back
to normal.
Press the to choose which setting
Press and hold the to switch to silent
Hold the again to switch back to normal
Frequently
asked questions
I know how to call for help with my
handset. But what if I just want to
ask about paying for the service, or have
a question about the website?
You can call our customer services team
on 0800 111 6009. You’ll need a phone
to do this as you can’t dial out on your
Help at Hand handset. You can use your
phone to set the customer services number
as one of your speed dials.
How long will the support centre take
to answer my call for help?
We answer 99% of support button
calls in 60 seconds (if we’re really busy
it might take up to three minutes).
So you shouldn’t have to wait long.
When should I press the support button?
Whenever you need to. As long as you’ve
paid your subscription our support team
will be on hand 24 hours a day to help you.
They’ll get in touch with the right people
depending on what you need.
Who will I speak to when I press
the support button?
Someone in our support centre. If you’ve
just bought your handset you can try it
out by making a test call. Let the team
know you’re testing the service when
you call.
What training do the support centre
team have?
Our team are trained to work with all
kinds of different conditions and situations.
They will use your subscriber information
to get you the right help you need.
The centre is British Standards Certified.
Summary of Contents for Help at Hand
Page 1: ...1 User guide Help at Hand ...
Page 21: ...40 ...
