O2health Help at Hand, User Manual

9

8

There are two steps to 

setting up. The first is 

preparing your handset. 

The second is setting  

up your account online.

Prepare your handset

Take the back off the handset by sliding it 
down, put in the sim card and then put in 
the battery so the gold tabs on the battery 
connect to the gold tabs on the phone. 
Replace the back by sliding up. 

Next, you’ll need to fully charge it. The slot  
is on the bottom of the handset. You’ll need 
to charge it approximately every 24 hours.

in more detail

Once you’ve charged the handset for 24 
hours, leave the handset in clear view of the 
sky for five or ten minutes. This lets your 
handset find a GPS signal.

The GPS icon will stay static when the 
handset has a GPS fix. It will flash when  
it’s searching for GPS.

When your handset has no GPS (or no 
GPS icon is shown) or is searching for GPS 
(GPS icon is flashing), the battery life will be 
significantly reduced. To avoid this, keep 
your device in a place where the GPS icon 
stays on screen (like near a window).

Help at Hand uses GPS to send your location 
to the support centre. GPS is accurate up to 
100 metres, but it is only available outdoors. 
It is important to get a recent GPS reading 
so that the support centre can accurately 
determine your location.

Now you can start setting up your account.

GPS Icon