O2health Help at Hand, User Manual

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Once you’ve set up your account online,  
you can use the website to manage all  
your settings. 
Log in to https://helpathand.o2.co.uk at  
any time to:

•

Update your information.

•

Change how your handset works.

•

Find your Help at Hand handset.

•

Pay for your service  
(or top up your minutes).

Whenever you turn an alert on or off  
the handset will tell you. And it will beep 
when you change an option on the  
website (like the size of your zones).
It will also display pop-up messages.

Using the website

Seeing where your 

handset is

Whenever you’re logged into your account 
you’ll see a map on the right hand side of 
the screen under the heading ‘Last known 
location’. This lets you keep track of where 
your handset is. 

Remember, it is important to get a recent 
GPS reading so that the support centre can 
accurately determine your location. If you 
can’t see a location, take your handset  
outside for 5-10 minutes to get a reading.

And if you’ve shared your log-in details  
with one of your helpers, they’ll also be 
able to check where you are when you’re 
carrying your handset. 

Click ‘Refresh location’ to make sure you’re 
seeing the most up-to-date information.

Press             to confirm and get rid of
the pop-up message