Zeta 5W Series Manual - V2.8
© Oak Stoves 2018
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Warranty & Guarantee
Multi-Fuel – 10 Year Extended Warranty
It’s important to know what requirements need to be met in order to qualify for our extended
10 year warranty, as well as being aware of exactly what it covers. This warranty only applies
to Multi-fuel stoves.
If you have purchased your stove from an authorised stockist within our Premium Retailer
Network, then automatically your product will carry a standard 2 year warranty. The 2 year
warranty can be further extended to a total warranty period of 10 years by registering your
Oak Stove within 60 days of the purchase date or installation date which ever is shortest.
Accordingly, the start date for the warranty period is the date of purchase. During the
registration process, the Premium Retailer details will be required for your Extended Warranty
to be activated. Any product purchased outside of our Premium Retailer Network will carry a
standard 12 month, non-extendable warranty.
Once you have purchased your Oak Stoves you can only register your purchase online. It
is a condition of the Extended Warranty that the installation complies with relevant Building
Regulations and the rules in force, and is carried out by a suitably trained and qualified
individual HETAS registered in the United Kingdom (or equivalent in other countries) with a
certificate of installation and the appropriate commissioning report completed and retained
by the end-user.
It is also a condition of the Extended Warranty that your Oak Stoves is regularly serviced
(every 12 months) by a suitably trained and qualified individual (HETAS registered) in the
United Kingdom (or equivalent in other countries). Records and receipts of annual services
will be required in the event of a warranty claim during the period of the extended warranty.
This warranty is not transferable and is extended only to, and solely for, the benefit of the
original purchaser of the stove. Please retain your dated sales receipt as a proof of purchase.
During your extended warranty period, only genuine Oak spare parts must be used in the
servicing and maintenance of your stove, these spare parts can be ordered via the Premium
Retailer directly.
Consumable items such as glass, paint, grate parts, log retainers, baffles, ash pans, internal
fire brick linings, and rope seals which are either subject to normal wear and tear or parts that
require replacement in connection with normal maintenance are not covered, either by the
original or the Extended Warranty.
Should you experience problems with your stove, any claim must be submitted first to the
Premium Retailer from where the stove was purchased. Your Premium Retailer will either be
able to offer immediate assistance or make contact with Oak Stoves on your behalf.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or replacement of parts which
are subject to normal wear and tear during the warranty period or parts that will require
replacement in connection with normal maintenance. Such parts include but are not limited
to glass, paint, rope seals, firebricks, grate parts, log retainers, baffles and ash pans.
