21
Troubleshooting Checks Action
9
Was the test strip exposed to open air for a long
period of time?
If yes, repeat the control test with properly stored
strips.
9
Was the test strip bottle capped tightly?
If no, this will humidify strips inside. Replace the
test strips.
9
Was the meter functioning well?
You can use the control solutions to verify the
meter’s functions.
9
Are the control solutions expired or
contaminated?
If yes, replace with a new control solution to check
the performance of SMBG system.
9
Were test strips and control solutions stored in
cool, dry places?
If no, repeat the control test with properly stored
strips or control solutions.
9
Did you follow the testing steps properly?
Read Chapter 2 "Control Solution Testing" and test
again. Stop using the meter if you continue to
obtain the inaccurate results. Call Consumer
Services Toll-Free:
866-994-3345
(Eastern Time,
Mon-Fri 9:00AM-9:00PM) or E-mail:
info@oaktreeint.com