9
PROBLEM
POSSIBLE CAUSE
SUGGESTION
Water does
not dispense.
Dispenser is unplugged.
Plug the dispenser into a grounded
GFCI power outlet.
Main power supply is off .
Re-establish main power supply.
The lower cabinet door is open.
Close door and allow time for
pump to fi ll the reservoirs.
The water bottle is empty.
Replace water bottle.
(See INITIAL SETUP)
The connection between the water
bottle cap and the water bottle
cap connector is not secure.
Properly secure connection.
System has malfunctioned.
Remove water bottle and unplug
the dispenser. Contact dealer.
Cold water does
not dispense.
Cooling system switch is OFF.
Turn cooling switch ON.
Too much cold water consumed
in a short period of time.
Wait 15 minutes for the water to cool.
The ventilation around the
dispenser is insuffi
cient.
Provide at least 6 in (15 cm) of clearance
on all sides of the dispenser.
System has malfunctioned.
Remove water bottle and unplug
the dispenser. Contact dealer.
Hot water does
not dispense.
Hot water switch is OFF.
Turn hot water switch ON.
Too much hot water has been
consumed in short period of time.
Wait 15 minutes for the water to heat.
System has malfunctioned.
Remove water bottle and unplug
the dispenser. Contact dealer.
Dispenser is noisy
during operation.
The dispenser is not level.
Place the dispenser on a level, fl at surface.
Dispenser is touching other objects.
Move dispenser away from other objects.
Water leaks from the
water dispense point.
The buttons are stuck down.
Check for foreign objects in the button area.
The water dispense point
has been damaged.
Contact Oasis Customer Service.
1-800-646-2747
Water is dripping out
of the dispenser and
onto the fl oor.
The hot tank drain cap is
not fastened properly.
Tighten the drain cap.
If the seal inside the drain cap is torn
or damaged then replace with a new one.
The connection between the water
bottle cap and the water bottle
cap connector is not secure.
Properly secure connection.
The hot or cold water tank is leaking.
Remove water bottle and unplug
the dispenser. Contact dealer.
The water being
dispensed has
a strange taste.
This is not uncommon
with new dispensers.
The taste usually goes away after
the fi rst bottle has been used.
Dispenser requires cleaning.
Clean the siphon tube and waterways.
(See CLEANING AND MAINTENANCE)
TROUBLESHOOTING
