Obihai OBi1032, User Manual

Page 1: ...OBi1000 User Guide Copyright Obihai Technology 1 OBi1000 Series IP Phones OBi1032 OBi1062 User Guide Version 1 0 Rev 2014 08 21 Copyright by Obihai Technology All Rights Reserved...

Page 2: ...SCKs 15 List of Feature Keys and their functions 16 3 Making and Receiving Calls 19 Current Calls App 19 Call States 20 Making Basic Calls 20 With the Handset 20 With the Speakerphone 21 With the Head...

Page 3: ...y 38 User Settings Synchronization with the Service Provider 39 6 OBi Phone Apps 39 Settings App 39 Network Settings 40 WiFi Setup 41 Bluetooth Setup 43 Storage 44 Voice Services 45 Virtual Line Keys...

Page 4: ...res 60 Finding Out the Phone s IP Address 60 Phone Native Web Portal NWP 60 The OBiTALK com Cloud User Portal 60 Joining OBiTALK com 60 Adding an OBi Device to your OBiTALK User Account 61 Factory Res...

Page 5: ...optional restful API OBi Hardware This section summarizes the hardware characteristics of each OBi The following table provides a specification summary for each OBi while figures 1 through 4 show the...

Page 6: ...OBi1000 User Guide Copyright Obihai Technology 6 Figure 1 Front of the OBi1032 IP Phone Figure 2 Front of the OBi1062 IP Phone...

Page 7: ...OBi1000 User Guide Copyright Obihai Technology 7 Figure 3 Rear of the OBi1032 and OBi1062 IP Phones Figure 4 OBi1062 with an attached OBi1000e Sidecar Optional...

Page 8: ...one service In most cases your network will require an internet connection and your service provider will set out requirements for the required capacity of your connection to support voice services In...

Page 9: ...6 individually configurable ITSP services Multicast Group Conferences 2 multicast groups can be configured Built in Auto Attendant with customizable prompts Premium Features Premium features may requi...

Page 10: ...the keys that relate to each part of the OBi Home Screen Figure 5 The Line Keys outlined in green activate the line key functions displayed on the screen to the left of the button The soft keys outlin...

Page 11: ...at this point would launch the Contacts App Soft key functions are displayed along the bottom of the screen When the home screen is active the following soft keys are displayed Redial Shortcut to laun...

Page 12: ...ation details can be found within the OBi1000 series phone admin guide available from www obihai com docs downloads Line Keys and Virtual Line Keys There are six 6 physical Line Keys LKs on the OBi106...

Page 13: ...ighlighted Only the VLKW of the VLKs that are on the current tab are visible A VLKW provides additional feature key function dependent information For example if the key is assigned the Call Appearanc...

Page 14: ...to assign the call to then the calling party will receive a busy signal A bound call key is tied to a specific voice service account such as SP1 A call key may also be unbound and available for any vo...

Page 15: ...grammable keys where all voice services have been mapped to a Line Monitor feature key In this example SP1 through SP6 are presented as Line 1 6 on PK1 through PK6 with the OBITALK service mapped to P...

Page 16: ...Line and Shared Call Appearances for more details on this topic Line Monitor Monitor a Line voice service installed on the phone The line events that are monitored include Ringing at least one incomin...

Page 17: ...ncoming calls regardless which service the calls are coming from Call Waiting Off On Turn on off the Call Waiting feature Normally this feature is enabled such the user can accept more incoming calls...

Page 18: ...respect to the underlying Call Center The Call Center is not aware of calls the agent makes or receives with other voice services installed on the phone Guest User Logged Off Logged On This feature i...

Page 19: ...s failed You can dismiss or hide the calls app at any time and your calls will continue If there are calls in the ended state they will be removed when exiting the calls app You can also launch the ca...

Page 20: ...ny operations that may be applied to a call for example holding resuming or ending a call are commonly used operations The options to manipulate a call are typically presented to the user as soft key...

Page 21: ...lights up green when it is turned on When the phone returns to idle mode the speakerphone will be turned off automatically With the Headset Activating the headset by pressing the headset key when the...

Page 22: ...mber and proceeds with the call if the number is valid or plays the fast busy tone with a call failure indication on the screen otherwise The pre dialed number may include one or more star code option...

Page 23: ...ultiple ITSP service accounts installed A line key on an IP phone is a key to access an available ITSP account ie Voice Service on the phone The OBi1000 is a 6 line phone with 6 OBi1062 or 3 OBi1032 l...

Page 24: ...dset from the cradle to answer the call Turning on the speakerphone to answer with the Speakerphone Turning on the headset to answer with a connected headset Pressing the Answer soft key Pressing the...

Page 25: ...ly in red Note that unlike Hold there is no Resume function that can be assigned to a feature key Instead a conference function is available for resuming calls to join a conversation which is discusse...

Page 26: ...lding state Figure 17 Snapshot of a Calls App screen with three calls the last is partially off screen Transferring Calls Transferring a call with remote party A on the phone involves a Calling anothe...

Page 27: ...on may not be aborted in the case of a blind transfer In the attended and semi attended cases the phone shows the complete call transfer dialog along with the Transfer Now soft key option as shown in...

Page 28: ...calls on each specific service or apply one set of call forwarding settings to the entire phone regardless which service the calls are coming from The OBi allows users to toggle Call Forward All from...

Page 29: ...e different Check with your administrator for further details Local Mixing Bridging The OBi supports up to 4 way conferencing with 3 remote parties using the local mixing bridging method After startin...

Page 30: ...cast group is defined with a multicast address Each OBi1000 phone supports two multicast groups that are configurable by the administrator The administrator may also assign a feature key for users to...

Page 31: ...oked when the respective event occurs and the LED pattern indicating that particular event Two or more events may be happening at the same time at the monitored extension for example the monitored ext...

Page 32: ...a certain range if requested by the user The latter case can be referred to as valet parking while the first case self parking The problem with valet parking is that the system still needs to tell th...

Page 33: ...d A sharing phone is on a connected call with that SCA Barge In to monitor the conversation only or to fully participate in the conversation Steady red Held A sharing phone is on a call with that SCA...

Page 34: ...provide further details of their current state For example On a break back at 1PM Presence which may take one of the following values Icon Presence Description Offline The user is offline This is als...

Page 35: ...ts the user status to On the phone with presence DND It restores to the last user set presence and status when the phone returns to idle Expanded Buddy List An Expanded Buddy List may include addition...

Page 36: ...rs to a directory service offered by a service provider or your company which could be one of the services offered by the soft switch or PABX the phone is registering with All the contacts in a networ...

Page 37: ...ll While Signed Off the agent presses the key once to sign on and becomes Available While Available the agent presses the key once to become Unavailable the agent must also enter one of the valid unav...

Page 38: ...e same desk such as in shift work and rostered rotored environments To use this feature the admin must assign a feature key with the Hoteling function The guest can press the hoteling feature key ente...

Page 39: ...e not acceptable by the server they will not take effect and the phone GUI will not reflect any changes in the settings either 6 OBi Phone Apps The functionalities of the OBi1000 series phones are org...

Page 40: ...the configuration and status of the 8 programmable Keys Sidecar 1 Shows the configuration and status of the 16 feature keys Shows if the sidecar is connected or not Sidecar 2 Shows the configuration a...

Page 41: ...can Start a WiFi Scan of APs that are in range WiFi Settings Description Example Values Enable Enable disable WiFi operation Enabled OBiWiFi Setup Mode Enable disable the OBiWiFi setup method where th...

Page 42: ...ple of the results of a WiFi Scan Figure 30 WiFi Scan screen Available Soft Key Options Rescan Refresh the wireless network scan results Connect Connect to the highlighted AP A dialog box then pops up...

Page 43: ...he last 3 digits of your OBi number Select this device to connect to the OBi Figure 32 Bluetooth Setup screen Available soft key options Toggle the highlighted on off setting Default Revert the highli...

Page 44: ...ile system of the selected storage device Eject Eject the connected USB drive so it can be unplugged safely Storage Setting Description Example Values Device Select the storage device to explore using...

Page 45: ...word as the phones native web portal NWP by default this is admin for both username and password The user will be prompted to enter this password in order to see the settings The first level of Voice...

Page 46: ...e UDP TCP TLS Not used if Signaling is Google Voice UDP OutboundProxy The SIP Outbound Proxy Server name or IP address Not used if Signaling is Google Voice OutboundProxyPort The listening port at the...

Page 47: ...ing ServProvProfile Select a service provider profile to use for this service Not used if Signaling is Google Voice A AuthUserName The username to be used for authentication 4089992345 AuthPassword Th...

Page 48: ...tion the assigned service and number and status See table called Line Key for details on the available function and status per function Key 2 See Key 1 See Key 1 Key 24 See Key 1 Programmable Keys The...

Page 49: ...ITSP Provisioning Method Select an ITSP Provisioning Method Choices are Disabled System Start Periodically See the phone admin guide and provisioning guide for more explanations System Start ITSP Pro...

Page 50: ...story listings as shown in the following picture Figure 40 Call history app listing call types The four types of call history are Missed Calls Incoming calls that the user did not answer Received Call...

Page 51: ...gle the choices for the highlighted group on this table Here is a sample screen of the Phone Book Filter o Import Import contacts for example from a mobile phone that is connected via Bluetooth to the...

Page 52: ...er may add or remove groups by selecting the soft key options Figure 44 Groups tab showing a list of defined groups The user highlights an entry under the Phone Book tab and presses the Enter key to v...

Page 53: ...Audio Device Speaker Preferred Headset Device 3 5mm Headset Do Not Disturb Disabled Do Not Ring Disabled Call Forward Enabled Call Waiting Enabled Block Anonymous Call Disabled Anonymous Call Disable...

Page 54: ...le that indicates the information being requested such as Enter Admin Password A small text icon shown at the lower right bottom indicates the current input mode There are four input modes supported a...

Page 55: ...o dial a number it has all the elements of a generic input box There are two flavors of dialing Off hook dialing This is the normal kind where the user goes off hook or turns on the speakerphone first...

Page 56: ...igure 50 Display of a notification dialog Confirmation Dialog This dialog pops up to show the user a short message and request confirmation from the user before proceeding with a certain operation Her...

Page 57: ...dset is on then headset volume would be adjusted If handset is being used for a call then handset volume would be adjusted If there are no calls or all calls are either in Holding or Ringing state the...

Page 58: ...e the USB Port where the USB drive is connected the icon should be green 5 Select Explore soft key 6 Highlight the picture file in your USB drive and press Copy 7 Select the backgnd folder of the Inte...

Page 59: ...y with a special icon for the user the toggle between the 2 values such as on off or enabled disabled User may also press the OK key to toggle between the 2 values Choose Among Multiple Choices User s...

Page 60: ...ess is the IP address of the phone For example http 192 168 15 213 The NWP is protected by a username and password by default this is admin for both The NWP site offers a lot of configurable options a...

Page 61: ...ixes The OBi1000 series phones are designed to make firmware update a simple task from the user s perspective It can be as simple as pressing a few buttons or fully automated with no user involvement...

Page 62: ...irmware file from OBITALK COM and store it on your computer Then visit the phone s NWP from a web browser on the same computer and click on the Firmware Update link on the left side panel of the landi...