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Appendix

36

OC Hot Tubs Owner’s Manual

LTR50001045, Rev. N

Basic Troubleshooting

The troubleshooting guidance provided here is intended to cover the most common problems a spa owner may encounter. 

Symptom

Possible Solutions

Problems starting up

Pump won't prime

See priming instructions on page 9.

Breaker keeps shutting off

Reset the GFCI breaker. If this continues, contact your dealer or a qualified 

spa technician.

Power and system problems

System won’t start up or 

breaker keeps shutting off

Power may be shut off. Turn on GFCI circuit breaker. If this continues, contact 

your dealer or a qualified spa technician.

Control panel doesn’t respond

Turn on or reset the GFCI circuit breaker. If this does not solve the problem, 

contact your dealer or a qualified spa technician.
If you hear the pump running but the control panel doesn’t respond, contact your 

dealer

Spa does not turn off

Spa may be trying to heat up. Check if spa is in Economy mode (see page 12)
In cold climates, if spa is not equipped with full foam or any kind of insulation, 

it will try to maintain the set temperature. Set the spa to low temperature 

range and set the temperature to 80°F.
Spa may be in filter cycle. If it is, this is normal and no adjustment is 

necessary.

Message on the control panel

There may be a problem.

Heat problems

Spa water does not get hot

Spa may be in low temperature range. Set the spa to high temperature range. 
The filter may be dirty or may need to be replaced. Clean or replace the filter. 
The water level may be too low. Fill the spa with water level at 4 to 6 inches 

from the top.
The temperature is not turned up high enough. Raise temperature on topside 

control.
Cover the spa. The cover will keep heat in the spa and help keep heat from 

escaping. Make sure cover is on at all times when spa is not in use. 
The heater element may be old, deteriorated, coated with scale, or defective. 

Contact your dealer for more assistance.
The gate valves may be partially or completely closed. NEVER OPERATE YOUR 

SPA WITH THE GATE VALVES CLOSED!

If  you  need  jet  bodies,  go  to  www.quickspaparts.com 

or refer to the OC Hot Tubs Replacement Parts Catalog, 

which can be downloaded from www.ochottubsinfo.com/

replacementparts.

Please visit www.quickspaparts.com to 

order your replacement parts.

Summary of Contents for Serenity

Page 1: ...LTR50001045 Rev N 3 1 19 OC Hot Tubs Owner s Manual www ochottubsinfo com 2019 OC Hot Tubs...

Page 2: ...r Spa 11 Spa Topside Control One and Two Pump Systems 11 Adjustable Jets 15 LED Lighting 16 Waterfalls 17 Cover Latches 17 Water Quality Terms and Definitions 18 Water Testing Methods 19 Adding Chemic...

Page 3: ...o rise above 103 F 39 5 C Symptoms of excessive hyperthermia include dizziness lethargy drowsiness and fainting The effects of excessive hyperthermia may include Failure to perceive heat Failure to re...

Page 4: ...ons listed below will ensure the most efficient operation NOTE This method is only for spa usage under two hours a week Keep the spa s operating temperature 5 F below the desired usage temperature whe...

Page 5: ...ll use it for relaxation and therapy you will probably want to create a specific mood around it If you live in a region where it snows in the winter or rains frequently place the spa near a house entr...

Page 6: ...trical inspector Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner 240 Volt Electrical Installation If you are ins...

Page 7: ...Preparing for Your New Portable Spa 5 OC Hot Tubs Owner s Manual LTR50001045 Rev N GFCI Wiring Diagram...

Page 8: ...the filter remove the plastic wrapper and soak it in water for 30 minutes before you replace it A dry filter can allow air into the filtration system which can cause the pump to fail to prime Rotate...

Page 9: ...run the well water through on the fill up The pre filter will be placed before the spa filter in the fill up flow of water 2 Have a Total Dissolved Solids TDS and metals test performed by a qualified...

Page 10: ...Test and adjust the water chemistry See the section on page 18 for instructions on keeping your water clear When the spa is filled to the correct level turn on the power at the GFCI breaker Ensure th...

Page 11: ...perly while air is trapped in it Continuing to operate the pump in this way will cause damage Priming the Pump 3 If you have other pumps press JETS 2 to turn them on also Running the pumps helps the p...

Page 12: ...nd locate the pump 3 Close the gate valve on the discharge side of the pump if your spa is installed with one 4 Turn the bleeder valve counter clockwise with a small pair of pliers until the air has b...

Page 13: ...TS 1 or JETS 2 button again and let the pump run in high speed for 10 seconds 3 Press the JETS 1 or JETS 2 button again to turn off the pump The pump should be left in the off position for 10 to 15 se...

Page 14: ...to turn the light off Automatic Time outs These features will automatically turn themselves off during periods of continuous use Low speed pump After 4 hours High speed pumps After 15 minutes Hot tub...

Page 15: ...ol below 107 F 42 C Press any button on the topside display to reset spa If spa will not reset after spa has cooled turn off power for approximately 30 seconds and then turn power back on If display m...

Page 16: ...th the temperature it may just be a temporary condition If the display shows only this message periodically blinking the spa is shut down Contact your OC Hot Tubs customer service for guidance ST Indi...

Page 17: ...ockwise to increase clockwise to decrease Water Diverters Water diverter knobs are 1 and 2 knobs located around the top of your spa They allow you to divert water through jets from one side of the spa...

Page 18: ...ht pattern 2 Flashing When you are cycling through all the colors the next time you push the LIGHT button the LED lights may start flashing This is another normal operational pattern option 3 Fading c...

Page 19: ...place the cover on top and latch it securely Besides protecting your hot tub from sun damage and keeping out contaminants it will prevent small children from drowning in the hot tub Your cover will h...

Page 20: ...page 23 for filter cleaning instructions Cleaning your filter regularly is the easiest and most effective single thing you can do to keep your water clear A clogged or dirty filter will cause the heat...

Page 21: ...ch will cause corrosion whereas high pH causes the water to be too alkaline which will cause scaling See page 21 for testing for and balancing pH ppm The abbreviation of parts per million the standard...

Page 22: ...ist changes in pH level If the TA is too low the pH level will fluctuate widely from high to low Fluctuations in pH can cause corrosion or scaling of the spa components Low TA can be corrected by addi...

Page 23: ...Add a pH decreaser Add a pH increaser pH too high Too alkaline causes scaling pH too low Too acidic causes corrosion pH balance 120 140 160 180 100 80 Ideal TA balance Add an alkalinity increaser Add...

Page 24: ...ious page Make adjustments where they are needed 4 At this point if you use bromine it is not yet activated and it will not sanitize the water You need to shock oxidize the spa water Depending on the...

Page 25: ...east once a month possibly every two weeks depending on how frequently you use your spa and replace it once a year or as necessary See page 31 for instructions on removing and cleaning the filter Shoc...

Page 26: ...you use the spa When you change the water you will need to Clean and polish the acrylic surface see page 32 Clean and treat the spa cover and pillows see page 32 Deep clean the filter see page 31 Refi...

Page 27: ...ters Bromine tablets Muriatic acid Borax or boric acid in any form including brand names such as 20 Mule Team Borax or generic as sodium tetraborate Cyanuric acid also called sun protector or chlorine...

Page 28: ...evels and water quality of the water in the spa are under your direct control With proper basic care the spa will provide many years of hot water relaxation If you are unsure about any chemical or its...

Page 29: ...ure water diverter valves are turned all the way to the left or right and never left in the center position during filtration cycles When the diverter valve is in the center position there is not enou...

Page 30: ...Buildup of oils and dirt Wipe off scum with clean rag if severe drain the spa use a spa surface and tile cleaner to remove the scum and refill the spa Algae Growth High pH Shock spa with sanitizer an...

Page 31: ...of the jet and turn it counter clockwise until it completely stops You may feel it slightly loosen pop out a bit from the fixture Pull the jet out from the jet fixture The jet will be very snug and m...

Page 32: ...e garden hose where you would like the water to drain 4 Drain the spa Turn the valve on the hose bib fixture to open the drain When the spa has drained completely turn the valve on the hose bib fixtur...

Page 33: ...an clear water It is far less expensive to fix water clarity problems by filtering your spa than by using excessive amounts of chemicals excessive filtration times or by water replacement See the sect...

Page 34: ...nt punishment your spa cover and pillows receive you should protect them by applying a vinyl and leather cleaner as part of your monthly maintenance plan Use a product that is specifically designed to...

Page 35: ...differently Before you begin make sure Bluetooth in enabled on your device 1 Select Bluetooth from your device s option list 2 Select SWA8 6BT from the list of available devices to pair 3 Your iPhone...

Page 36: ...tational Jet PLU29523 022 100 Appendix Replacement Parts Snap in SQR Jet Inserts Description SQN halo 2 neck jet 100 shut off Halo w graphite gray center PLU29520 611 500 SQ2D 2 euro jet directional H...

Page 37: ...k PLU21300469 Air Control Valve Air Control Valve Star Fire Black PLU21300526 Drain Main Drain PLU21400146 Pillows Infinity Pillow Plain Black ACC01401061 Waterfalls Aqua Rail 12 LED Blk Clear FIX2526...

Page 38: ...ulation it will try to maintain the set temperature Set the spa to low temperature range and set the temperature to 80 F Spa may be in filter cycle If it is this is normal and no adjustment is necessa...

Page 39: ...ave been running too long Limit pump running time to no more than 15 to 30 minutes Water pressure problems Low water pressure Jet valves may be partially or fully closed Open the jet valves Filter car...

Page 40: ...Automatic timer may have completed its cycle Press JETS or JETS 1 button to start the cycle again Pump may have overheated due to the vents on the equipment door being blocked Make sure the front of...

Page 41: ...ification system is warranted against malfunction due to defects in workmanship or material for one year from the original date of delivery All stereo related components receiver speakers sub woofer p...

Page 42: ...proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non genuine parts and accessories This Limited Warranty does not provide coverage for any item attached to...

Page 43: ...Appendix 41 OC Hot Tubs Owner s Manual LTR50001045 Rev N...

Page 44: ...roperly register your spa and activate coverage Write this information in the space provided below Spa Model ____________________________________________________________________________________ Spa Se...

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