Oce Arizona 6160 XTS User Manual Download

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Chapter 9

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Error Handling and Troubleshooting

137

Océ Arizona 6100 Series

Troubleshooting Overview

• Check for media that is buckling or sitting too high on the table.

• If you just changed ink in the printer, review the procedures in this manual and check for
successful installation.

• Try printing a test print.

• If the printer is not receiving print jobs, check the network cable connection.

NOTE

If you still have problems, contact your Océ Display Graphics Systems service representative.

Troubleshooting the Automatic Maintenance System

Your  printer is  equipped with two identical Automated Maintenance System (AMS)  stations. The
Primary station  is  located at the  end of the  gantry where the carriage parks. It is  the  default
station that is  used in the  day-to-day operation  of the  printer. A backup AMS  station is  located at

the opposite side of the gantry and is used only when there is an issue with the primary system. If

the printer's sensors detect a problem with the right AMS it asks you to

Reset error

and if it is not

resolved after several attempts, you can choose to switch maintenance functionality from the

primary to the backup AMS by selecting

Disable AMS

IMPORTANT

Before you select

Disable AMS

make sure that you look under the carriage from the end of the

gantry and check that the AMS suctionheads are not visible. if the suctionheads of the primary
(right) AMS are not retracted severe damage to the printheads can result if the backup AMS is
used.

The AMS must be  cleaned daily  and with special attention to the  minimal amount  of  pressure
needed. This is documented in the  section called Daily  Maintenance. If the AMS  is  not cleaned
daily,  accumulated ink can  eventually cure  and  render  the AMS  non-functional. This  situation is
not  covered by  service contracts. Also, If too  much pressure  is put  on  any  of the  suctionheads
during cleaning, they can  become stuck at a level  below where they can perform their function of
clearing blocked printhead  nozzles. If this   happens, a  service call is necessary to  make it
functional. In this  case you  will  see a  repeated message suggesting that you  call  for  service.
However, you can  continue to  print since the backup AMS  becomes the default one  until  the
primary one  is fixed.  Don't wait  too long as  this is  the  kind  of  situation where ink  may cure in  the
AMS,  which means  you  will  need to  purchase a  new one.

Call for Service

Try to eliminate simple problems  before you call  your service representative.  However, it is
important to  know when  to call for service. Without training, servicing the printer yourself may
cause further damage. When you  have determined that a  service call is required, call  as soon as
possible. Have  the following information  ready:
•    Printer serial number  — located near the  AC power plug.
•   Error  message displayed on the  control panel, if any.
•   The  exact circumstances when the error occurred, such as during printing, or  maintenance.
•    Note any  unusual phenomena, such as peculiar printing, noises,  and  smells associated  with

the failure.