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Customer Service Procedure:
When you call one of our customer service numbers you will be provided with telephone
technical support. Outside of office hours, you can leave a message and your call will be
returned the next working day. When you call, identify yourself as a Arizona T220UV
customer and provide the following information:
•
The serial number of your Arizona T220UV
•
Your company name and your name
•
Your telephone number
•
Nature of the problem
If we are unable to resolve your problem over the telephone, field engineers can be
dispatched to your site to conduct repairs. Service visits are paid for by the customer, either
under a maintenance agreement or by purchase order or prepayment. Time and material
rates are charged for any service not covered under a maintenance agreement. Before calling
to report a problem, gather as much information about the problem as possible and have it
ready to provide to the customer care center engineer. The more information you can
provide initially, the more quickly the problem can be corrected.
