Ocean Digital WR-10, User Manual

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Problem

Cause

Solutions

• Confirm that a Wi-Fi or Ethernet

Wired connected PC can access the 
internet (i.e. can browse the web) using 
the same network.

• Check that a DHCP server is available, 

or that you have configured a static IP 
address on the radio.

• Check that you firewall is not blocking 

any outgoing ports. As a minimum the 
radio needs access to UDP and TCP 
ports 80,443 and 8008, DNS port 53.

Network down

Cannot connect to 
Wi-Fi network

Router restricts 
access to listed MAC 
addresses 

Obtain the MAC address from 
Configuration > Information 

>

 Network 

> Wi

-

Fi

MAC and add to the allowed 

equipment list on your access point. 
Note

:

The

radio

has

separate

MAC

addresses

for

wired

and

wireless

networks; 

Insufficient Wi-Fi 
signal strength

• Check distance to router; see if a 

computer can connect to the network  in 
this location

• Optimize the distance of the router’s 

location 

Unknown encryption 
method

Change encryption method on router. 
The radio supports WEP, WPA, WPA2 

Firewall preventing 
access 

If your radio can 
connect to the 
network 
successfully, but 
is unable to play 
particular stations

• The station is not broadcasting at this  

time of the day (remember it may be  
located in a different time zone).

• The station has too many people trying 

to attach to the radio station  server and 
the server capacity is not  large enough.

• The station has reached the maximum  

allowed number of simultaneous  
listeners.

• The link on the radio is out of date. This  

is updated automatically every day, so  
the next time you turn on the link will be 
recognised.

No DAB/FM reception 

DAB/FM Radio 
reception is poor 

• Please carry out “Factory Reset” on the 

radio and extend the antenna.

• Move the radio close to the window.

• Please check that the aerial is extended for 

the maximum signal strength and 
improved reception.

• Check that you do not have other electrical 

equipment too close to your radio, causing 
interference.

• Adjust the volume level of the external 

powered speaker.

• Please check if the power of the external 

powered speaker is switched on. 

Windows Media Player: varies 
non Microsoft firewalls may require
configuration for UPnP.

No sound

13. Trouble Shooting