5
0
TROUBLESHOOTING
Issue
Possible cause
Solution approach
The device is not
running.
The mains plug is not
plugged into the socket.
Insert the main plug
into the socket.
The water tank may be
full or incorrectly
inserted.
Drain the water from
the water tank or
insert it properly.
Room temperature is
lower than 5°C or
higher than 32°C.
This is normal at
these temperatures
and not a fault
condition.
Dehumidifying the
room air is not
effective.
The room
temperature or
humidity is too low.
In the dry season,
the dehumidify
ability is reduced.
The air inlet or outlet
is blocked.
Clean the air inlets
and outlets.
No air is blown out.
The ventilation grille is
blocked.
Clean the ventilation
grille.
Unusual noise during
operation.
The dehumidifier is
standing on an uneven
surface.
Place the dehumidifier
on a flat surface.
The ventilation grille is
blocked.
Clean the ventilation
grille.
A splashing noise can
be heard.
This is normal. It is a
circulating coolant.
Water escapes.
The connection
between water
outlet and drain pipe
is loose.
Tighten the
connection.
The drain system is
blocked.
Remove obstructions
and straighten the
drain line.
Frost occurs.
The ambient
temperature
is low.
This is a normal
phenomenon. The
dehumidifier has an
automatic defrost
function.
EN
