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OceanLED INSTALLATION MANUAL / DOCK / 120416 / v6.2
troubleshooting chart for your product, when following the appropriate troubleshooting chart we
find that it is helpful to complete the appropriate warranty claim information sheet. Copies can be
found in the troubleshoot section of the manual included with the product or alternatively it can be
download from our website (www.oceanled.com/documents).
6.3.2 If after following the troubleshoot guide, you still believe that the problem still exists with our
product you will need to contact the dealer that you purchased the product(s) from, however if
you are unable to do this you may contact any dealer / distributor in your local area (a list can be
obtained either from our website (www.oceanled.com) or by contacting our Head Office.
6.3.3 When will be required to provide the information recorded on the warranty claim information sheet
and have the copy of your purchase invoice for the products.
6.3.4 When contacting your dealer you will be asked for the details from the warranty claim information
sheet. During this time the dealer will complete the appropriate warranty claim form that will be
returned along with the part.
6.3.5 When you have made contact with the dealer please follow their instructions.
6.3.6 If you are unable to contact a dealer you may wish to contact OceanLED directly. To contact the
Service Manager either call our UK office on +44 1455637505 or email sales@oceanled.com.
6.4 If you are unable to locate a dealer close by or purchased directly from OceanLED.
6.4.1 Before making contact we ask that you follow the troubleshooting chart for your product,
when following the appropriate troubleshooting chart we find that it is helpful to complete the
appropriate warranty claim information sheet. Copies can be found in the troubleshoot section of
the manual included with the product or alternatively it can be download from our website (www.
oceanled.com).
6.4.2 If after following the troubleshoot guide, you still believe that the problem still exists with our
product you will need to contact the Service Manager at OceanLED for your region.
If you are located in either North, Central or South America please contact the Warranty Department at:
OceanLED USA LLC
778 South Military Trail
Deerfield Beach
Florida
FL 33442-3025
United States
Tel:+1(954) 523-2250
Fax:+1(954) 523-2249
Email sales@oceanledusa.com
Or if you are located in any other area please contact the Warranty Department at our UK Head Office at:
Ocean LED Marine LTD
Unit 1 Jacknell Road
Dodwells Bridge Industrial Estate
Hinckley
Leicestershire LE10 3BS
United Kingdom
Tel: +44 1455 637505
Fax: +44 1455 238553
Email sales@oceanled.com
6.4.3 When you contact you will be required to provide the information recorded on the warranty claim
information sheet and have the copy of your purchase invoice for the products where you believe
there is a problem. The Service team will review with you your problem and where possible advise
on any further checks that may
be required to be done. If from the test results you do appear to have
a problem you will be issued with a Warranty Claim number. The Claim number is unique to your claim and
should be used in all correspondence and attached to the returned parts.
