10
Common Problems and Solutions
The following are some common problems that users can face while using the
toothbrush.
These problems can be easily solved by the users with the solutions given below. Please
conduct the following trouble shooting techniques prior to contacting professional after-
sale services.
1.
The vibrations strength becomes weak
Possible Problems:
•
The toothbrush is pressed too hard against the toot.
•
The gap between the brush head and body is too loose or too
Solutions:
Lightly place the brush head on tooth. Pull the brush head from the body or gently
insert the brush head leaving enough space between the brush head and body.
2.
The toothbrush functioning for short time
Possible Problems:
•
The charging cradle is not in contacted with the charging ring of the
body and may have resulted in improper charging which can also be
detected by the LED light.
•
Insufficient battery charge.
Solutions:
•
Clean the charger cradle.
•
Charge for longer period.
Battery has competed its service life. If the red light of the foundation is on,
please contact the Oclean Official Authorized Centre for a replacement charger.
3.
The product is unable to work
Possible Problem
•
Insufficient battery power.
Solutions:
•
Please charge the toothbrush
•
Please contact Oclean Official Support Centre for a replacement battery if the
first was doesn´t help.
