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21

Replacing Virtuo Jukebox Touchscreen Glass

Replacing the Touchscreen Glass

41 Gradually torque all 10 nuts to 10 in.-lbs. This balances the tension across the surface of the glass, which will 

allow touch tracking to function properly.

42 Tighten the brand bar screws loosened in 

step 

36.

43 Reconnect the connectors on the monitor’s bottom panel. See figure 

Remove connections from bottom of the 

touchscreen monitor (300955-001 monitor model shown)

 to view cable connections. Although the figure 

shows monitor model 300955-001, the connections are the same for both models.

44 Reconnect the cables that go to the LED Array. See figure 

Connections on the LED Array

 to view cable 

connections.

45 Plug the AC power cable back into the wall socket and then power on Virtuo.
46 Recalibrate the touchscreen: Once Virtuo is fully booted and showing the customer interface, press and hold 

the 

MNGR

 button on the I/O Board until the calibration screen is shown, then follow the on-screen prompts 

to complete the calibration.

47 Make sure the cursor on the screen follows your finger when you touch the glass.
48 Verify that the camera is still correctly aligned and oriented. If the camera is partly obscured by the edges of 

its hole in the glass backing, loosen the two nuts and adjust the camera’s position. If the camera is pointing 
at too high or too low an angle, adjust the angle using the adjustment screw. Turn the screw a half turn at a 
time, checking the Preview screen between each half turn. The Preview screen is access from the 

Main

 menu 

 

HARDWARE

 

→ 

Camera

. For more on the proper camera angle, see the 

PhotoBooth Camera Bracket 

Installation and Alignment 

guide (P/N 900631-001, found at 

http://productwarranty.touchtunes.com

 in the 

Product & Technical Documentation 

→ 

PhotoBooth section).

49 Test the functionality of the monitor using the 5 buttons located on its back panel.

You have completed the replacement of the Virtuo touchscreen glass.

Button

Control

Function

1

ENTER

Selects the current choice in the on-screen display (OSD).

2

UP

Increases brightness.
While viewing OSD:
- Selects OSD choice counterclockwise.
- Increases the value of OSD adjustment choice.

3

POWER

Turns the monitor ON/OFF.

4

DOWN

Decreases brightness.
While viewing OSD:
- Selects OSD choice clockwise.
- Decreases the value of OSD adjustment choice.

5

MENU

Displays/exits the OSD menus.

IMPORTANT: 

When performing the following steps, use the proper tool (torque-limiting nut 

driver) and DO NOT OVERTIGHTEN the nuts. Doing so may cause damage to the LCD touch

 

screen. TouchTunes is 

NOT

 responsible for equipment damage caused by improper installation.

IMPORTANT

: Do not over-tighten the nuts! Improper fastening of the touchscreen glass to the 

door may cause damage to the unit and adversely affect performance.

Summary of Contents for 300955-001

Page 1: ...it Important Safety Information Replacing the Touchscreen Glass Contacting Technical Support NOTE For the remainder of this document the name Virtuo refers to both Virtuo and Virtuo II jukeboxes as th...

Page 2: ...rmation Replacing the Touchscreen Glass 1 Press the MNGR button on the I O Board to open the Operator interface main menu 2 On the Virtuo screen press the REBOOT button Part Quantity Part Number P N M...

Page 3: ...the AC power cable from the wall socket 5 Disconnect all of the connectors from the bottom of the display this includes power serial and DVI Remove connections from bottom of the touchscreen monitor...

Page 4: ...later in this procedure 8 The touchscreen is secured to the inside of the door with 10 nuts fastened to studs on the rear of the unit and is removed by lifting it away from the exterior of the Virtuo...

Page 5: ...it 9 Loosen the screws on the brand bar Do NOT remove them This is to ensure that you can safely remove the monitor glass assembly without damaging it 10 With one hand positioned on the bottom rear of...

Page 6: ...itor face down on a flat surface that is preferably covered with a soft cloth or other padding that will prevent damage to the glass and monitor 12 Remove the 4 screws that hold the back cover of the...

Page 7: ...ng the Touchscreen Glass 13 For monitor model 300955 002 remove the 2 screws that hold the small metal cover in place at the top of the monitor Set the cover and screws aside to be re installed later...

Page 8: ...ep 2 additional cables must be unplugged the backlight ctrl cable highlighted in red in the following figure and the LVDS video cable highlighted in green in the following figure For the backlight ctr...

Page 9: ...ther side of the monitor and glass Remove monitor screws 300955 001 monitor model shown For the 300955 001 model once these four screws highlighted in yellow in the following figure have been removed...

Page 10: ...igure so that the ribbon cable can be detached from the monitor control board Set this tape aside as you will be re using it in a moment Remove Kapton tape IMPORTANT From this point on and until the b...

Page 11: ...Virtuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 18 Using a thin flat tool carefully lift up the small black tab on the ribbon connector and then push off the tape connection Remove ta...

Page 12: ...Remove ribbon 20 Disconnect the remaining cables on the control board 21 Remove the 5 screws that hold the control board to the monitor highlighted in red in the following figure and set them aside to...

Page 13: ...creen glass assembly on a clean flat surface Make sure that the glass does not get scratched Lay the touchscreen glass assembly on clean cloth material to avoid the risk of scratching the glass Replac...

Page 14: ...een Glass 26 For the model 300955 002 insert the monitor into position on the touchscreen glass lifting the ribbon to keep it from getting stuck between the glass and the monitor Fasten the screws on...

Page 15: ...in 300955 001 model bracket and LCD panel 27 For the monitor model 300955 001 reconnect the LVDS and backlight ctrl cables For the backlight ctrl cable replace the aluminum tape that you set aside ear...

Page 16: ...the Touchscreen Glass 28 Take the replacement control board included in this FRU kit out of its packaging and fasten it to the monitor using the 5 screws you removed earlier Fasten control board scre...

Page 17: ...r being careful to leave a small amount of slack at both ends to avoid putting stress on the ribbon 32 Replace the monitor s back cover and fasten it using the 4 screws you removed earlier See figure...

Page 18: ...eled with P N 300955 002 place the small metal cover at the top of the monitor so that it protects the ribbon Fasten the cover in place This step does not apply to monitor model 300955 001 Place and f...

Page 19: ...tuo Jukebox Touchscreen Glass Replacing the Touchscreen Glass 36 Loosen the brand bar screws slightly to ensure the touchscreen glass gasket does not get damaged when performing the next step Loosen b...

Page 20: ...two nuts for mounting the camera following the numbered sequence shown in the figure Sequence of nuts to remove 300955 001 monitor model shown The numbered sequence follows an X pattern 39 Place the c...

Page 21: ...camera s position If the camera is pointing at too high or too low an angle adjust the angle using the adjustment screw Turn the screw a half turn at a time checking the Preview screen between each ha...

Page 22: ...uchscreen Glass Contacting Technical Support Contacting Technical Support If you need help or have questions about this guide call the TouchTunes Tech Line at 888 338 5853 To help us assist you more e...

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