Octel Aria 1.2, Release Manual

Page 1: ...Aria 1 2 Release Manual Edition 2 101 1477 001 Octel Communications Corporation 1001 Murphy Ranch Road Milpitas CA 95035 7912 408 321 2000...

Page 2: ...com Copyrighte 1996 by Octel Communications Corporation 1001 Murphy Ranch Road Milpitas California 95035 7912 All rights reserved No part of this book may be reproduced in any form without written per...

Page 3: ...onnel 2 Procedures to upgrade to Aria 1 2 3 New Aria 1 2 system utilities and procedures for use by service personnel 4 Field identified Product Change Requests PCRs that are addressed by Aria 1 2 A g...

Page 4: ...2 000 System Manager Manual Addendum II for Aria 1 2 P N 101 1476 000 Aria 1 2 Screen and Prompt Summary P N 101 1496 000 A literature kit P N 004 0366 000 is available It includes the following compl...

Page 5: ...ng 1 4 ASCII Name Verification 1 5 Control of MWI 1 6 Messaging Tutorial 1 6 TDD TTY Support 1 7 Application Easy Access 1 8 Call Processing Enhancement 1 8 Port Traffic Statistics Utilities 1 8 Node...

Page 6: ...the PC and the Server 2 8 Connecting the PC directly to the server 2 8 Connecting the PC remotely to the server 2 10 Install the Online Upgrade Tool on the PC Hard Drive 2 12 Verify the Values in the...

Page 7: ...age Drives and the Upgrade Message Drive Utility 3 8 Reset Mirrored Drive Status Utility 3 9 Collapse Nodes Utility 3 10 Revised Enable Drive Utility 3 12 Revised Replace System Drive Utility 3 12 Hot...

Page 8: ...rompt 2 17 2 13 Example of Status Messages Screen 2 17 2 14 Status Messages Screen With File Copy Complete Message 2 18 2 15 UPG Directories Menu 2 19 2 16 Modem Setup Menu 2 20 2 17 Example of Status...

Page 9: ...ormerly AT T integration in the Octel Overturet 250 with new line types Conversion of a Branch Aspen or Maxum to an Octel Overture 250 using the tape drive in a PC Conversion of an Octel Overture 250...

Page 10: ...Control of message waiting indication MWI Messaging tutorial Telecommunications Device for the Deaf teletype TDD TTY support Application easy access Call processing enhancement Port Traffic Statistics...

Page 11: ...to any voice messaging system that supports the AMIS analog standard This optional feature extends voice messaging from the voice processors of one manufacturer to voice processors at many locations...

Page 12: ...field As with standard AMIS administered AMIS does not support messages more than 8 minutes long including any prepended sender s name delivery options urgent private future delivery confirmation of d...

Page 13: ...ses against enabling multiline networking to any nodes that do not have Aria 1 2 software because this could create a traffic imbalance For example if many messages were sent simultaneously by multipl...

Page 14: ...rather than also using it to send messages and reply to messages With Aria 1 2 the server has two tutorials one that describes sending and copying messages and another that describes replying to messa...

Page 15: ...r hearing impairment can prevent them from hearing its voice prompts To address this limitation Aria 1 2 software supports Baudot tones as a new language that the system manager establishes in the sub...

Page 16: ...r outside callers who press 1 while listening to a subscriber s greeting to a telephone number that the subscriber has specified to the application Call Processing Enhancement With Aria 1 2 leading fi...

Page 17: ...es 20 21 and 41 Administrative Options and FaxResponse Prompt Enhancements Clarifications have been made to the prompts that subscribers hear for the voice mail and fax mailbox administrative options...

Page 18: ...l remain at the System Manager Terminal SMT Main Menu until the backup is complete The Octel Overture 250 or Octel Overture 350 server must function correctly at its current release Resolve any errors...

Page 19: ...for a remote online upgrade of the Octel Overture 250 You can use only Hayes V series ULTRA Smartmodems 9600 baud You must use a good quality telephone line If the telephone line is too noisy you mig...

Page 20: ...l on the PC hard drive 7 Verify the values in the PC Setup Menu 8 Load software and phrase diskettes on the PC hard drive 9 Perform the automatic upgrade 10 Verify the upgrade 11 Reset AMIS networking...

Page 21: ...6 or Pentium portable PC with a 33 MHz or faster processor The PC must have at least one serial COM port 8 MB of RAM and at least 20 MB of free space available on the hard drive For direct connections...

Page 22: ...r S20 file cards are required One or more DLC 1s P N 044 2003 XXX with the following EPROMs Low byte P N 039 1270 004 revision 9201 or higher High byte P N 039 1271 004 revision 9201 or higher or For...

Page 23: ...are going to use the COM 2 port rather than the COM 1 port diskettes with the utilities described in Product Alert 92 if these utilities have not already been installed If installed the Windows 95 des...

Page 24: ...ss faster access menu 15 2 1 and set the Number of Attempts Before Giving Up and Minutes Between Attempts fields to 1 Make sure to return these values to their original settings when the upgrade is fi...

Page 25: ...next to the server Figure 2 1 shows direct connections between the PC and an Octel Overture 250 server Figure 2 2 shows direct connections between the PC and an Octel Overture 350 server PC COM PORT...

Page 26: ...from the back of the SMT Set the SMT aside 2 The PC COM ports are usually located on the back or side of the PC and they usually have 9 pin male connectors If the PC COM port to be used has a 9 pin m...

Page 27: ...disconnected end of the SMT cable into a null modem connector P N 278 1083 000 Refer to Figure 2 3 for the Octel Overture 250 or Figure 2 4 for the Octel Overture 350 A SMT CABLE P N 057 1335 000 CCF...

Page 28: ...te RJ11 telephone jack 7 Plug a power cord into the AC jack on the modem and plug the other end into a power outlet 8 Configure the modem parameters as described in the manual provided with the modem...

Page 29: ...s installed on the PC disable the software by modifying the autoexec bat file on the PC For assistance refer to the software manual Caution Do not run an online upgrade on a laptop PC using a battery...

Page 30: ...C has Windows 3 x installed at the C PCUPG prompt type pcupgrd and press Enter to run the upgrade procedure from the hard drive The Online Upgrade Main Menu screen appears as shown in Figure 2 7 Skip...

Page 31: ...lity is configured to copy the files to the correct directory Verify the configuration as follows 1 From the Online Upgrade Main Menu use the down arrow key to select the Setup Menu option then press...

Page 32: ...es phrase diskettes for each language are required Upgrades from Aria 1 2 to later releases may not require phrase diskettes The software and phrase diskettes are labeled with file names part numbers...

Page 33: ...e Copy UPG To Diskettes Delete UPG From Hard Drive Change Default Directory Figure 2 10 Copy Delete UPG Menu 3 From the Copy Delete UPG menu select the Load UPG To Hard Drive option then press Enter T...

Page 34: ...es Delete UPG From Hard Drive Change Default Directory Copy UPG XXXXXXXX SU From Drive A To Drive C Y N Y Figure 2 12 Verification Prompt 5 At the verification prompt press Enter to accept the default...

Page 35: ...SU PRSP TBL Verifying File C PCUPG XXXXXXXX SU IRSP TBL Verifying File C PCUPG XXXXXXXX SU PRAU TBL Verifying File C PCUPG XXXXXXXX SU IRAU TBL Verifying File C PCUPG XXXXXXXX SU PRNZ TBL Verifying Fi...

Page 36: ...rases have changed for Aria 1 2 You must perform a separate phrase upgrade for each language to upgrade to Aria 1 2 Upgrade the phrases before you upgrade the software Perform the following steps to u...

Page 37: ...remote modem and press Enter twice Escape F2 Help F1 Modem Setup Menu Dial String _____________________ Modem Configuration ____________ Online Upgrade 1 XX Copyright c 1994 Octel Communications Corpo...

Page 38: ...scontinue the upgrade Status Messages scroll again until a detailed Status Messages box appears Figure 2 18 is an example of the detailed Status Messages box Upgrade Version UPG XXXXXXXX SU PC Disk Sp...

Page 39: ...tus UPG XXXXXXXX SU Time Remaining 01 36 55 Elapsed Time 00 10 24 Software Release 1 X Effective Rate 4 59 kbps Status Sending Buffer Software File Length 250880 Bytes Xferred 10240 File IPL3 ABS File...

Page 40: ...grade Complete Press Enter To Continue Status Retrieving System Status Figure 2 20 Example of Online Upgrade Status Screen Showing Upgrade Complete 10 Press Enter At the Delete UPG XXXXXXXX SU Files f...

Page 41: ...t Drive information is displayed showing the current software version in the System Boot Area field and the new software version in the nonactive area 7 Press Ctrl C and repeat steps 3 through 6 for s...

Page 42: ...7 From the SMT Main Menu enter 13 to access Menu 13 System Maintenance 8 From menu 13 enter 1 to select Shut Down with Dump 9 At the Enter 1 allow lines to clear 2 immediate shutdown Break Cancel pro...

Page 43: ...tions 3 Enter the number for the Drive Copy Utilities option 4 Enter the number for the Make Drive s Redundant option 5 Enter the number for the Make Software Areas A and B Redundant option 6 A screen...

Page 44: ...eplacement of the FLT A card is described in this section Conversion of a Branch Aspen or Maxum to an Octel Overture 250 using the tape drives in a special PC and in the 250 Conversion of an Octel Ove...

Page 45: ...g an FLT A Card in an Octel Overture 250 Installation Instructions P N 181 1190 000 When the Temporary Bridged Appearance feature is enabled in Lucent AT T System 75 Version 3 and later Definity G1 De...

Page 46: ...UDLC TIC 8 ATIC lines List of Inactive Line Card s Card Slot 6 UDLC TIC DEAD Enter Card Slot Figure 3 1 Example of Menu 13 11 Review Card Management 4 At Enter Card Slot enter the slot number for the...

Page 47: ...extractors and backplane pins 11 After at least 30 seconds carefully install the replacement card with its card extractors fully open Do not force the card into the card slot Press the card extractors...

Page 48: ...118 GEN_ERR is also generated it defines which synchronization primary or secondary was lost You can view the event in Online CDR If the primary synchronization source fails all FLT A cards automatic...

Page 49: ...erture 250 at Aria 1 2 to an Octel Overture 350 at Aria 1 2 Both servers must have tape drives installed You perform the conversion by backing up data from the Octel Overture 250 onto tape and using t...

Page 50: ...tion 5 Port Traffic Statistics The Port Traffic Statistics Utility screen shown in Figure 3 3 appears Menu 20 Service Operations Port Traffic Statistics Utility OCTEL 1 1 Port Traffic Statistics Displ...

Page 51: ...drive pairs All Octel Overture 250 and Octel Overture 350 servers are shipped with 1 GB system drives System drives of larger capacity should not be used In non GMR Octel Overture 250s they do not pr...

Page 52: ...ion using the appropriate installation instructions Disable GMR as follows 1 Contact the Octel Technical Assistance Center and have the service option enabled 2 From the SMT Main Menu access Menu 20 S...

Page 53: ...h nodes are to be collapsed make sure that the networking queues on all nodes to be collapsed are empty as follows a From the SMT Main Menu access Menu 20 Service Operations b Enter the number for the...

Page 54: ...in the master node an N appears to the left of those node numbers that cause the total to exceed 200 If you specify node collapse Y for a set of nodes that would consolidate a total of more than 200...

Page 55: ...es in order to ensure that the system drives remain redundant the utility copies the software and database from the other system drive to the system drive you are enabling With Aria 1 0 and Aria 1 1 e...

Page 56: ...tem Drive into slot Y and try to spin up again Continue y n If this prompt appears you can reinsert the original system drive into its temporary slot type N and press Return to try to enable the origi...

Page 57: ...copies software to the new system drive c At Enable drive complete Press any key to continue press any key to return to the Drive Install Utilities menu The green LED on the drive should light 6 From...

Page 58: ...e software upgrade If you ever install a replacement CCF card that meets the minimum hardware level requirements for Aria 1 2 and that has firmware different from the level on the system drive the ser...

Page 59: ...eset Retry the operation Tape Write Protected The tape cannot be recorded on because its tab is set to write protect the tape No Tape Drive No tape drive is installed Feature Option 33 Name Changed fr...

Page 60: ...he port now goes on hook as it should 23398 Fax outcall can no longer be set to Y in menu 4 if the line type prohibits it 23780 Long networking times for group distribution lists can be reduced using...

Page 61: ...enu 14 System Reports no longer shows for Total Length or for Avg Length of Messages Recorded 25749 The timeout value was adjusted to minimize the effects of a line card not responding to the CPU whil...

Page 62: ...rements online upgrade 2 4 2 5 Call processing enhancement 1 8 CCF card flash EPROMs 3 15 to 3 17 CDR event 118 GEN_ERR 3 5 CDR event 30 TUT 1 6 CDR event 66 BN_MULTILINE 1 5 Code merge See Internatio...

Page 63: ...Menu 20 1 5 3 Clear Port Traffic Statistics 3 8 Menu 20 1 5 Port Traffic Statistics Utility 3 7 Menu 20 1 Port Testing Utilities 3 7 Menu 20 Service Operations port testing utility port traffic statis...

Page 64: ...Port Traffic Statistics 3 8 Menu 20 1 5 Port Traffic Statistics Utility 3 7 to 3 8 setup 3 6 to 3 8 Product Change Requests PCRs See PCR corrections R Replace Message Drive utility 3 8 Replace System...