Oculus
Health & Safety and Warranty Guide
310-00054-01
Rev: 01
This document contains confidential information. No part of this document
may be reproduced, copied, or transmitted without the prior written
approval of Oculus VR, LLC.
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sole discretion, that none of the listed means are reasonable to correct for a defect or
malfunction, then we may refund to you the price you paid to purchase the Product.
How Can You Get Service?
First, tell us about the issue. If you have a problem with your
Product, please visit us at http://www.Oculus.com/support to get helpful service and contact
information, and to submit a claim form to obtain warranty service.
If it is necessary for you to send your Product in for service, we will provide you with a pre-
addressed shipping label, and you will have to send the Product in with your proof of purchase
using that shipping label.
You may be required to pay the cost of shipping the Product to us, and by sending the product,
you agree to transfer ownership of that Product to Oculus. When we receive the product, we
will determine if there is a defect or malfunction covered by this Warranty. If we find a defect or
malfunction covered by this Warranty, we will repair or replace the Product to provide the
Warranted Functionality, and we will send the repaired Product or a replacement Product, if any,
to you at our cost. We may not return the original Product to you.
Please backup your data
before sending the Product to us
. We cannot guarantee that we will be able to repair the
Product without risk to or loss of programs or data, and any replacement Product will not contain
any of your data that was stored on the original Product. Any repaired or replaced Product will
continue to be covered by this Warranty for the remainder of the original Warranty Period or
ninety (90) days following your receipt of the replacement or repaired Product, whichever is
greater.
If you send us a Product without a valid proof of purchase, then we will return the Product to you
at your cost, subject to prepayment, or, if such costs are not prepaid, we will keep the Product
for thirty (30) days for your pick-up before it is disposed of.
What This Warranty Does Not Cover?
This Warranty is limited and
not
applicable to: (i)
normal wear and tear; (ii) damage caused by misuse, accident (e.g., accidental physical impact,
exposure to liquid, food or other contaminants, etc.), neglect, abuse, alteration, improper or
unauthorized repair or modification, tampering, or use with unsuitable equipment, devices,
software, services or other unauthorized third-party item(s); (iii) use not in accordance with the
Product documentation; (iv) commercial use; (v) use in connection with a trade, business or
profession; (vi) used or resold products; (vii) Products purchased from sources other than
Oculus or an Oculus authorized retailer (including non-authorized online auctions), (viii) non-
Oculus Products, (ix) use of the Product in violation of any laws, regulations or ordinances in
effect where the Product is used; or (x) features or performance parameters pertaining to any
software or services beyond the Warranted Functionality of the Product.
