ODYS MP3 Player X60
45
EN
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service Center by
e-mail, fax or phone (see below for contact details). You can also use the service
form on our website or on the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined
that a warranty claim exists, you will be given an RMA number (Return Material
Authorization) and you will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do not enclose
any accessories with the products (no cables, CD's, memory cards, manuals, etc.),
unless the AXDIA Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is visible
and clearly legible.
3. You must enclose a copy of the sales slip as proof of purchase.
4. Once AXDIA has received the product, it will meet its warranty obligations in
accordance with the warranty conditions and will return the product to the sender with
carriage and insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by the warranty. If AXDIA agrees
to provide a service outside the warranty, the customer will be invoiced for all repair and
transport costs.
AXDIA will not accept any packages that have not first been approved by AXDIA by means of an
RMA (Return Material Authorization).
