34
© SAMSUNG Electronics Co., Ltd.
TROUBLESHOOTING
OfficeServ SOHO Troubleshooting
This section describes the problems that may occur while the OfficeServ SOHO is used
and the troubleshooting of the problems.
In case of problems, before contacting an authorised service centre, read the information
below.
The LCD does not light up.
Check if the connection between the power cable of OfficeServ SOHO
and the phone line is established properly.(Refer to ‘Installation’ of this guide.)
The bell does not ring or the ring sound is too low.
Press the volume button to increase the bell volume during ringing.
The Caller ID is not displayed on the LCD screen.
- Check the CID option at [Menu] [Phone Setup] [Global Setup] [Feature
On/Off] [CID Detection].
- Check that the CID service has been requested to the telephone company.
- Caller requested the telephone company not to disclose his/her ID.
- The call was made from an area where the CID service is not provided,
e.g., international calls.
- The call was made from a public phone.
- The information provided by the telephone company is corrupted.
- The telephone company does not provide the CID service.
The registration status of a WIP-5000M is not properly displayed
.
If the OfficeServ SOHO has been restarted due to supply failures, software updates or
settings modifications, the status of the WIP-5000M is displayed, as usual, within
about three minutes. If the status of the registration is not properly displayed after
three minutes, switch off the WIP-5000M and then switch it on again.
Summary of Contents for WIP-5000M
Page 1: ...Quick Installation Guide...
Page 5: ...IV SAMSUNG Electronics Co Ltd This page is intentionally left blank...
Page 6: ...For Basic Telephone Installation Quick Reference...
Page 42: ...Mobile Station Installation Quick Reference...
Page 59: ...54 SAMSUNG Electronics Co Ltd This page is intentionally left blank...