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© 2022 OJ Electronics A/S
12. Troubleshooting 3/5
I CAN’T CONNECT TO MY WIRELESS NETWORK
Problem
Solution
Insufficient WiFi signal
Try connecting another device, such as your mobile phone, to your wireless network. Stand next to your WiFi Touch
Thermostat and access your phone’s wireless network settings. If the wireless network signal cannot be detected by your
phone, or is very weak, other devices may also have trouble connecting to the network from that area of your home. You
may be too far away from your WiFi router or there may be a problem with it. If you are too far away from your WiFi router,
you can purchase a WiFi signal repeater which will improve the range of the WiFi signal in your home for all devices.
Your WiFi router has
insufficient security
With so many home devices now connected to the Internet, we want to make sure that your WiFi Touch Thermostat is
connected to a secure network so that hackers cannot gain control of devices in your home. WiFi routers utilize two main
types of protective encryption: WEP and WPA. WEP is the original form of encryption and it offers very little security.
Hackers can very easily break into your wireless network if your router is set up for WEP encryption. WEP encryption was
replaced with WPA encryption in 1999 and WPA2 in 2006. WPA is a security protocol that makes it much more difficult
to break into networks. Your WiFi Touch Thermostat currently supports WPA and WPA2 encryption only. If your router
was manufactured after 2003, you should be able to change the setting from WEP to WPA by following the guide in the
link: (http://www.tech-faq.com/how-to-change-wep-to-wpa.html). Your WiFi Touch Thermostat can still control your floor
heating system without wireless network connection. As the best course of action, OJ Electronics recommends that you
upgrade your security settings to properly protect your network from hackers. If that is not possible, contact your network
administrator.
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