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I cannot connect to my
WiFi router even though
there is a good signal
Some WiFi routers limit the number of wireless devices that can connect to the Internet. To test whether this is the problem,
shut down one of the other WiFi-enabled devices in your home. Once that device is completely shut down, try once again
to connect your WiFi Touch Thermostat to the network. If the WiFi Touch Thermostat connects successfully, consult the
documentation for your access point or contact your Internet Service Provider (ISP) to find out if you can increase the
number of simultaneous connections to your WiFi network.
Maybe your WiFi router
requires a restart/reboot
The problem might be with your router (even if your other wireless devices are still connected). A simple restart of the router
will usually resolve such problems. While most routers simply have to be unplugged and then plugged back into their power
source to restart them, you should refer to your router’s documentation for specific instructions.
Maybe your WiFi router
firmware needs to be
updated
Contact your ISP or the router manufacturer for instructions on how to update the firmware.
Other devices are
interfering with the wireless
signal
Try turning off other wireless devices (Bluetooth, WiFi, wireless phones/cameras) that may cause interference, then test the
WiFi Touch Thermostat’s network connection.
12. Troubleshooting 4/5
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