OCS SMART _ USER MANUAL _ VERSION 1.00
OJMAR 42
5.
FREQUENTLY ASKED QUESTIONS
5.1
FREQUENTLY ASKED QUESTIONS
Pending receipt by Ojmar.
QUESTION
CAUSE
SOLUTION
When operating with the
lock, the following message is
displayed: “Incorrect master
code error”.
The licence and the lock do
not have the same master
code.
Generate a licence with the
same master code and user
code length as the lock.
No lock appears in the list
within the user app.
There is a locker in use.
Look in "My lockers" and
release the locker that is in
use.
You have a licence for several
lockers and it does not allow
more than one to be closed.
The active licence is the
"Default Licence".
Choose the correct licence in
"Permissions".
A lock has been initialised
with a new master code and
it no longer connects to the
maintenance app.
The master code has been
changed in the lock but not in
the maintenance app.
Once all the locks have been
initialised, change the master
code in the "Configuration"
tab.
An open locker does not
appear in the user app list.
The locker is fixed and you do
not have permission.
Choose another locker from
the list.
Summary of Contents for OCS SMART
Page 1: ...ENG USER MANUAL VERSION 1 00...
Page 2: ......
Page 3: ...USER MANUAL VERSION 1 00...
Page 21: ...1_OCS SMART APP OJMAR 21 9 Configure OCS Initialises the lock with the selected parameters...
Page 39: ...2_OCS LOCK OJMAR 39 Emergency opening...
Page 41: ...2_OCS LOCK OJMAR 41 PAGE INTENTIONALLY BLANK...
Page 43: ......