English
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• If your TV fails to restart in 10 minutes, unplug power
for 10 minutes and re-plug again. TV should open with
new software safely. If you still can not get TV working,
please kindly repeat unplug and plug sequence a few
times more. If your set still can not operate, please
call the service personnel to fix the problem for you.
Caution
: While led is blinking during reboot do not
unplug your TV’s power. Doing this may cause your
TV not to re-open again and can only be fixed by
service personnel.
Manual Software Update
Ensure that the ethernet cable is connected to your
TV. If the ethernet cable is connected to the TV,
ensure that the TV is receiving. Check that the Good
is present in the following menu path:
Menu -> Settings -> Network Settings -> Configuration
Status -> Connected
Go to Settings tab from the main menu and select
Other Settings. Highlight Software Upgrade and
press OK.
Select Scan for Upgrade and press OK button.
An OSD screen including the progress bar will be
visible under the Software upgrade” title.
A warning screen will be displayed on the screen,
stating that the TV will be rebooted. Press OK button
to finalize upgrade process and reboot TV.
Troubleshooting & Tips
Image persistence - ghosting
Please note that ghosting may occur while displaying
a persistent image (still or paused image). LED TVs’
image persistence may disappear after a short time.
Try turning off the TV for a while. To avoid this, do not
leave the screen in still picture mode for extended
periods.
No power
If your TV has no power, please check the power cord
plug is connect to the mains power socket.
Poor picture
1.
Have you selected the correct TV system?
2.
Is your TV or house aerial located too close to a
non-earthed audio equipment or neon lights, etc.?
3.
Mountains or high buildings can cause double
pictures or ghost images. Sometimes you can improve
the picture quality by changing the direction of the
aerial. Is the picture or teletext unrecognisable?
4.
Check if you have entered the correct frequency.
5.
Please retune the channels.
6.
The picture quality may degrade when two devices
are connected to the TV at the same time. In such a
case, disconnect one of the devices.
No picture
1.
No Picture means that your TV is not receiving a
transmission. Have you selected the correct button on
the remote control? Try once more. Also make sure
the correct input source has been selected.
2.
Is the aerial connected properly?
3.
Are the plugs connected tightly to the aerial socket?
4.
Is the aerial cable damaged?
5.
Are suitable plugs used to connect the aerial?
6.
If you are in doubt, consult your dealer.
No sound
1.
Has the TV been set to mute? To cancel mute,
press the “ ” button, or increase the volume level.
2.
Sound is coming from only one speaker. Is the
balance set to one extreme? See Sound Menu
section.
Remote control - does not operate
Your TV no longer responds to the remote control. The
batteries may be exhausted, if so you can still use the
control buttons on the TV. (* Is only possible if they
are not blocked by parental control.)
Input sources - can not be selected
1.
If you cannot select an input source, it is possible
that no device is connected.
2.
Check the AV cables and connections if you have
tried to connect a device.
Internet Connection Not Available / DLNA
Mode Not Operating
If the MAC address (a unique identifier number) of
your PC or modem has been permanently registered,
it is possible that your TV might not connect to
the internet. In such a case, the MAC address is
authenticated each time when you connect to the
internet. This is a precaution against unauthorized
access. Since your TV has its own MAC address,
your internet service provider cannot validate the MAC
address of your TV. For this reason, your TV cannot
connect to the internet. Contact your internet service
provider and request information on how to connect
a different device, such as your TV, to the internet.
It is also possible that the connection may not be
available due to a firewall problem. If you think
this causes your problem, contact your internet
service provider. A firewall might be the reason of a
connectivity and discovery problem while using the TV
in DLNA mode or while browsing via DLNA.
