41956001TH Rev.1
135 /
Oki Data CONFIDENTIAL
Table 6-1-1 Operator Alarms (6/6)
Message
Cause
Error Description
Solutions
Check
DUPLEX
370: Paper jam
Check
DUPLEX
371: Paper jam
Check
DUPLEX
372: Paper jam
Open front
cover
380: Paper jam
Open top
cover
381: Paper jam
Open top
cover
382: Paper jam
Open top
cover
383: Paper jam
Open top cover
389: Paper jam
Check MP tray
390: Paper jam
Check tray *
391~395:
Paper jam
Open top cover
400: Paper
size error
Refill toner
410: Yellow
411: Magenta
412: Cyan
413: Black
Remove paper
480: Stacker
full
Set ***
490: No paper
in MP tray
(* stands for A4
B4, etc.)
Set ***
491~495: No
paper in * tray
(* stands for A4
B4, etc.)
Replace fuser
Paper in * tray
nearly empty
Disk operation
error
Paper jam detected
after paper rotated in
duplex unit.
Paper jam during paper
feed from duplex unit.
Paper jam during paper
feed from cassette 1, 2,
3, 4 or 5.
Paper jam detected
between black ID and
fuser
Paper jam detected in
fuser or during paper
ejection from fuser.
Paper jam detected
when paper started to
enter duplex print unit.
Jam generated in paper
path.
Paper jam during paper
feed from MT.
Paper jam detected
between cassette and
black ID.
Non-set paper (45mm
or above) detected by
printer engine.
Certain toner is almost
empty.
Paper ejection stacker
is full.
No paper in selected
cassette. cassette is
not set, or paper ran
out in cassette being
used.
Paper empty in
cassette 1, 2, 3, 4, or 5.
Fuser counter
exceeded life.
Paper near end
detected.
Cannot write in HDD.
Check paper jam in duplex unit.
Check paper jam in duplex unit.
Check miss-feed in duplex unit.
Check miss-feed in duplex unit.
1) Check paper jam between yellow ID
and fuser.
2) Check fuser unit load.
1) Check paper jam in fuser and between
yellow ID and fuser.
2) Check if paper ejection switch is proper.
Check paper jam in duplex unit or at
entrance.
Open front cover and check jammed paper.
Check for miss-fed paper around MT
cassette.
1) Check jammed paper between cassette
and yellow ID.
2) Check if paper entry switch is normal.
1) Is paper custom size?
2) Is paper standard size?
1) Selected toner cartridge is almost empty.
2) Check if selected toner cartridge is
normal.
1) Check if stacker is full.
2) Check if stacker full sensor is operating
properly.
1) Check if paper is empty in MT.
2) Check if paper-end sensor is operating
properly.
1) Check if paper is empty in selected
cassette.
2) Check if paper-end sensor is operating
properly.
1) Is error message displayed?
2) Was fuser unit just replaced?
Are only few papers remaining in tray?
(approx. 30 sheets or less)
Is faulty operation being applied?
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
Yes
No
Yes
No
Yes
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
No
Yes
Remove jammed paper.
Check/replace duplex unit.
Remove jammed paper.
Check/replace duplex unit.
Remove miss-fed paper and close
cover.
Check/replace duplex unit.
Remove miss-fed paper and set
cassette.
Check/replace cassette 1, 2, 3, 4, or 5.
Remove jammed paper.
Replace fuser unit.
Remove jammed paper.
Replace paper ejection switch.
Remove jammed paper.
Check/replace duplex unit.
Remove jammed paper.
Remove miss-fed paper and close
cover.
Check/replace MT.
Remove jammed paper.
Replace entry switch.
No treatment required.
Adjust paper size guide in cassette.
Replace paper size board (PXC PWB).
Replace with new toner kit.
Replace selected toner sensor.
Remove paper from stacker.
Replace stacker full sensor.
Set paper in MT.
Replace paper-end sensor.
Set paper in selected cassette.
Replace the corresponding paper-end
sensor.
Check fuser unit life.
Replace fuser immediately or at next
maintenance.
Refill paper.
Check paper near end sensor.
Check manual operation.
HDD abnormality. Replace HDD.
Summary of Contents for C9500dxn
Page 48: ...41956001TH Rev 1 48 Oki Data CONFIDENTIAL 3 2 Parts Layout Figure 3 1...
Page 49: ...41956001TH Rev 1 49 Oki Data CONFIDENTIAL Figure 3 2 Top Cover Assy...
Page 50: ...41956001TH Rev 1 50 Oki Data CONFIDENTIAL Figure 3 3 Printer Unit 1 2...
Page 51: ...41956001TH Rev 1 51 Oki Data CONFIDENTIAL Figure 3 4 Printer Unit 2 2...
Page 52: ...41956001TH Rev 1 52 Oki Data CONFIDENTIAL Figure 3 5 Cassette Guide Assy L R...
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Page 54: ...41956001TH Rev 1 54 Oki Data CONFIDENTIAL A B C D E A B C D E Figure 3 6 Duplex Unit...
Page 112: ...41956001TH Rev 1 112 Oki Data CONFIDENTIAL Pattern 5 Pattern 6 Pattern 7...
Page 178: ...41956001TH Rev 1 178 Oki Data CONFIDENTIAL 37 26 33 38 32 39 38 31 34 35 36 27 Figure 8 1 3 3...
