Other Issues
- 146 -
For Windows
Unable to Install a Printer Driver Successfully
Memo
z
If the following information does not solve the trouble, contact your dealer.
z
For troubles caused by an application, contact the manufacturer of the application.
USB Connection Problems
For Windows
Cause
Remedy
Reference
The machine is off line.
Right-click the OKI MB491 icon and then select [
See
print jobs
] (> [
OKI MB491(*)
] when multiple drivers
are installed). In the dialog box, select the [
Printer
]
menu and then clear the check of [
Use Printer Offline
].
* Select the type of driver you want.
-
A switch, buffer, extension cable or USB
hub is being used.
Directly connect the machine to the computer.
P.55
A printer driver which uses a USB
connection has been installed.
Remove the other printer driver from the computer.
-
Cause
Remedy
Reference
An icon of the machine is not created on
the [
Devices and Printers
] folder.
The printer driver is not installed correctly.
Reinstall the printer driver correctly.
P.55
Only the first printer driver is installed
even if multiple printer drivers are
selected to install.
Follow the procedure below to install a second and
subsequent printer drivers:
1.Insert the "Software DVD-ROM" into the computer.
2.Click [
Run setup.exe
] and follow the on-screen
instructions.
3. Select [
Custom Installation (Printer)
] from
[
Driver Installation
].
4. Click [
Next
].
5. Select [
Local Printer
] and then click [
Next
].
6. On the [
Select printer port
] screen, select [
FILE
]
and then click [
Next
].
7. Complete the setup following the on-screen
instructions.
8. On the [
Devices and Printers
], right-click the icon
of the second or later driver and select [
Printer
properties
] ( [
OKI MB491(*)
] when multiple driv-
ers are installed).
*Select the type of driver you want.
9. From the [Ports] tab, select [USBxxx] from the list.
10. Click [OK].
-
The [
Unable to install printer driver
]
error message is displayed.
Use Plug-and-Play. Follow the procedure below:
1. Ensure that the machine and computer is turned off.
2. Connect a USB cable.
3. Hold down the power switch for about a second to
turn on the power.
4. Turn on the computer.
5. When the Found New Hardware Wizard is displayed,
follow the on-screen instructions to complete the setup.
For details, refer to [
README.TXT
] in the "Software
DVD-ROM".
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