Page 98
DH3 WIRELESS GATEWAY
USER GUIDE
3.
Configuration
4.
Measurement
Symptom:
Action/Resolution:
Transmitter is not communicating with
Wireless Gateway
•
Update all devices with the same Project File.
•
Confirm Antennas have a clear line of sight to all devices and are within approved distances.
•
Change the site Channel ID and update all devices.
•
Increase the Tx Power to all devices.
•
Confirm the Interval setting for the Transmitter and Gateway are correct.
•
Set the Retries to the default setting of 16 if it has been changed.
Device cannot communicate with BreeZ®
•
Verify the Battery Pack is securely connected to the device.
•
Verify Configuration Cable is securely connected to the device and PC.
•
Verify the COM port settings in BreeZ® are correct. Verify the Baud Rate is 57600 and the Parity is 8-N-1.
•
Connect another Transmitter to verify communication with BreeZ® Software.
•
Replace the Battery Pack.
Error while updating the device but
connection is still present
•
Verify that the device has the latest Firmware revision.
•
Reset the device.
Symptom:
Action/Resolution:
Transmitter reports incorrect measurements
•
Check the Transmitter for damage or malfunctions.
•
Verify that the Sensor connected to the Transmitter can accept 9.5 VDC and has a current draw of 20mA or less.
RF Node Timeout fails
•
Set 3x higher than the transmit interval time.
No Read Panel is displayed when taking a
reading
•
Verify Configuration Cable is securely connected to the device and PC.
•
Replace the Battery Pack.
•
No RF communication to the Gateway. Check the Gateway for proper configuration.
Measurements fluctuate
•
Change the Channel of your Project File and update all of your system’s devices.
•
To eliminate possible crosstalk or radio interference with other sites in the area, verify Enhanced Site Security (ESS)
is enabled.