Olivetti Explor 200M, Service Manual

Page 1: ...Web Cash Explor 200M 300M Explor 120D 150D SERVICE MANUAL Code XZAC3272...

Page 2: ...zione 77 Via Jervis 10015 Ivrea Italy Copyright 2006 Olivetti All rights reserved Printed in Italy at WARNING Danger of explosion in the case of replacement with another non compliant type Replace the...

Page 3: ...g 1 11 1 4 2 4 Jumper JP6 CMOS Operation Mode 1 11 1 4 2 5 Jumper JP7 Compact Flash Master Slave Setting 1 11 1 5 I O BOARD 1 12 1 5 1 i O board connectors 1 12 1 5 2 I O board jumpers 1 12 1 5 2 1 Ju...

Page 4: ...PLAY FIELD OPTION 3 2 3 2 1 Removal of the customer display 3 2 3 2 2 Disassembly of the customer display 3 3 3 3 DISASSEMBLY OF THE LCD DISPLAY WITH TOUCH SCREEN AND RELATED PARTS 3 5 3 3 1 Removal o...

Page 5: ...sembly operations necessary to service the product PRE REQUISITES The approach to the topics covered in this manual requires knowledge of similar products REFERENCES Spare part catalogue Explor 200M c...

Page 6: ...VI XZAC3272...

Page 7: ...to use of specialized front store or back office packages This module manages the operator interface and the setting of sales commands sent to the fiscal module if any to carry out management or data...

Page 8: ...panel Figure 1 2 1 2 2 Base module Rear panel ON OFF LED ON OFF BUTTON USB MAINS SUPPLY LINE OUT 24 Vdc OUTPUT CASH DRAWER COM3 COM4 MOUSE PRINTER TILTING FLAP COMPACT FLASH READER USB 2 0 KEYBOARD CO...

Page 9: ...HARD DISK POWER SUPPLY RAM RISER BOARD MOTHERBOARD REAR PANEL I O BOARD Figure 1 4 1 2 4 Base module Inside view of the Explor 300M CPU FAN HARD DISK RAM RISER BOARD MOTHERBOARD POWER SUPPLY UNIT I O...

Page 10: ...M1 FAS_SYS1 RJ45 1 CN4 CN9 USB2 SW1 U49 USB3 CN6 IDE3 U45 BAT4 U46 PWR1 U47 CN5 U11 U14 CN2 DIMM2 DATA1 JP1 CN1 JP2 FDD1 IDE2 U7 U8 VGA1 COM1 COM2 PS2 PRN1 USB1 U24 JP7 JP3 JP5 JP6 JP4 CN4 FAS_CPU1 FA...

Page 11: ...U fan power supply CN 5 Not connected FAN_SYS Not connected CN 6 Compact Flash VGA 1 CRT connector CN 9 ON OFF led N 2 PS 2 PS2 Keyboard Mouse SW1 ON OFF button RJ 45_1 LAN 1 On Board DATA 1 I O board...

Page 12: ...COM4 MOTHER BOARD KEYBOARD RISER BOARD MOUSE FAN ON OFF BUTTON AUDIO VIDEO VGA1 PRINTER ON OFF LED HDD CASH DRAWER EPSON STANDARD RS232 DEVICE PRN1 COM2 COM1 DATA1 PWR2 PWR1 IDE2 USB1 USB2 USB3 USB4...

Page 13: ...closed DCD 1 2 VDC 3 4 1 12V 5 6 RI 7 8 VDC 9 10 9 12V 11 12 Default setting 1 3 2 3 Jumper JP3 Power Mode Setting Function JP3 pins closed ATX Power N C AT Power 1 2 Default setting 1 3 2 4 Jumper JP...

Page 14: ...00M PWR2 CN9 SW1 USB3 USB2 CN6 CPU1 FAN SYS FAN CPU IDE3 RJ45 1 DIMM1 U7 BAT1 U18 PWR1 CN5 U19 CN4 U14 FDD1 U11 JP6 JP4 JP5 JP7 JP3 CN2 IDE2 DIMM2 DATA1 JP1 CN1 JP2 COM1 VGA1 COM2 PS2 U8 PRN1 USB1 U24...

Page 15: ...or CN 5 Not connected FAN_CPU CPU fan power supply CN 6 Compact Flash FAN_SYS Not connected CN 9 ON OFF led VGA 1 CRT connector SW1 ON OFF button N 2 PS 2 PS2 Keyboard Mouse DATA 1 I O board RJ 45_1 L...

Page 16: ...OARD KEYBOARD RISER BOARD MOUSE FAN ON OFF BUTTON AUDIO VIDEO VGA1 PRINTER ON OFF LED HDD PRN1 COM2 COM1 DATA1 PWR2 PWR1 IDE2 USB1 USB2 USB3 USB4 LAN FAN_CPU FAN_SYS CN9 CN6 CN2 SW1 RJ45 CN4 PS2 1 PS2...

Page 17: ...losed DCD 1 2 VDC 3 4 1 12V 5 6 RI 7 8 VDC 9 10 9 12V 11 12 Default setting 1 4 2 3 Jumper JP3 Power Mode Setting Function JP3 pins closed ATX Power N C AT Power 1 2 Default setting 1 4 2 4 Jumper JP6...

Page 18: ...or Function Connector Function RJ11_1 Cash drawer Epson Standard CN 1 Motherboard connection COM 4 COM4 PWR 1 Power supply connector COM 3 COM3 PWR 2 24Vdc output 1 5 2 I O board jumpers 1 5 2 1 Jumpe...

Page 19: ...2 3 Jumper JP3 COM 4 Power Setting Pin Function JP2 pins closed DCDD 1 2 VDC 3 4 1 12V 5 6 RID 7 8 VDC 9 10 9 12V 11 12 Default setting 1 5 2 4 Jumper JP4 COM 3 Power Setting Pin Function JP2 pins cl...

Page 20: ...1 6 RISER BOARD PCI1 Figure 1 9 1 6 1 Riser board connectors Connector Function Connector Function PCI1 Free 1 14 XZAC3272...

Page 21: ...Socket 1 I O interfaces Front USB 2 V2 0 Compact Flash 1 Rear PS 2 Keyboard 1 PS 2 Mouse 1 USB 2 V2 0 Serial COM 4 COM ports Pin1 Pin9 5V 12V Parallel 1 LAN 10 100 1 VGA 1 Drawer 1 12V 24V Cash drawe...

Page 22: ...m Windows XP PRO Multi language Other Dimensions without cable cover 240 x 335 x 72mm 9 4 x 13 2 x 2 8 Dimensions with cable cover 240 x 425 x 72mm Operating systems supported Windows XP WEPOS XP Embe...

Page 23: ...panel 1 2 3 4 5 6 7 8 Figure 1 11 Ref Function Buttons Description 1 Monitor ON OFF button LCD monitor on off 2 Menu button Displays the set up window 3 Move left button 4 Move right button Used to mo...

Page 24: ...s follows Remove cover A proceeding as indicated in the figure Lift flap B A C B 2 1 Figure 1 12 1 2 3 8 4 5 6 7 Figure 1 13 Ref Function Description 1 VGA VGA signal input 2 COM1 Badge reader 3 COM2...

Page 25: ...ssible arrangement of the cables with the related clamping system is shown in the figure below 1 6 5 4 3 2 Figure 1 14 Ref Description of the cables 1 USB Type B 2 PS2 3 PS2 4 COM 5 COM 6 VGA XZAC3272...

Page 26: ...nnector Function Connector Function CN 1 Not connected COM1 Badge reader CN 2 Badge reader COM2 Touch screen CN 5 Not connected VGA1 VGA CN 6 LCD Signal Text PWR 1 Power supply CN 7 CN 8 Not connected...

Page 27: ...on jumper Function JP4 1 2 Power enable Closed Power disable Open PS2 PWR1 POWER SUPPLY UNIT USB 1 USB 2 USB 3 USB 4 POWERED USB PUSH BUTTON PANEL CN14 LOUDSPEAKERS AUDIO OUTPUT AUX1 ON OFF LED CN11 C...

Page 28: ...1 10 INVERTER BOARD CN2 CN1 Figure 1 16 1 10 1 Inverter board connectors Connector Function Connector Function CN1 LCD connection CN2 Motherboard connection 1 22 XZAC3272...

Page 29: ...OFF button Menu button access to setup mode 2 buttons to move right left amongst the various adjustments in the setup menu Exit button 2 USB ports USB port Type B 12V 2A V 2 0 Power supply Power suppl...

Page 30: ...r display and can read ISO standard magnetic stripe cards The data acquired are managed by the application program according to the related functions The Explor system supports PS 2 and RS 232 type ba...

Page 31: ...ad optimized settings for the BIOS Replace the back up battery Bootstrap failed or Bootstrap took too long to detect device If the system does not detect the IDE interface or takes too long to detect...

Page 32: ...he CF Card is not read check that the pins of the connector are not damaged or replace the CF Card I O BOARD COM Check that the jumpers of the COM port are set correctly Check the I O board Printer Ch...

Page 33: ...Check correct installation of the driver Check correct setting of the COM port Replace the touch screen Touch screen imprecise Calibrate the touch screen Badge reader Check that the reader is connecte...

Page 34: ...d Disk cannot be formatted ANALISI ANOMALIE FLOWCHART 1 28 XZAC3272 NO Switch on the system Bootstrap positive Start Windows The system stops If possible reinstall the operating system or replace the...

Page 35: ...the Hard Disk as described in Chapter 3 Check that the IDE cable A and the power cord of the Hard Disk B are connected correctly Check that the IDE cable of the motherboard C is connected correctly Ch...

Page 36: ...hecks remove the housing of the base module and the power supply unit as described in Chapter 3 Check t Check that there is a difference in potential of 5Vsbc between the terminals of the purple and b...

Page 37: ...RAM control FAULT ANALYSIS Continuous beep when system is switched on The system is restarted continuously The system switches off suddenly restarts or shows an error message When the operating syste...

Page 38: ...e following checks remove the housing of the base module and the RAM as described in Chapter 3 Check that the RAM connector is clean Remove any dirt Replace the RAM or insert it in another slot Figure...

Page 39: ...n air intake is not obstructed Do not clean the system with abrasive substances or solvents 2 2 UNPACKING THE SYSTEM The system is delivered in two separate packages one containing the base module and...

Page 40: ...VFD Customer display Windows XP PRO multi language Cash drawer Epson Standard 3 track bade reader PS 2 or RS 232 CUSTOMER DISPLAY BADGE READER BASE MODULE OPERATOR DISPLAY WITH TOUCH SCREEN Figure 2 1...

Page 41: ...t the Video 3 Connect an RS 232 device 4 Connect the parallel cable of a printer optional 5 Connect a mouse standard PS 2 optional 6 Connect a Keyboard optional 7 Connect a cash drawer Standard Epson...

Page 42: ...a USB peripheral 7 Connect an optional PS2 peripheral The RS 232 interface does not support hot plug connection mode This may cause blocking of the touch screen if the following conditions occur The...

Page 43: ...owing flowchart to restore correct functioning Check the connections of the EXPLOR 120 150 system Switch off the system Start Connect the power supply of the EXPLOR 120 150 system NO YES NO Contact as...

Page 44: ...using screw D and the clip E Connect the display to the COM port F Fasten the base to the supports G fastened previously to the base module Figure 2 4 Figure 2 5 A A B C A G D F Figure 2 6 After inst...

Page 45: ...reader installed and no modifications of system setting are necessary To install the badge reader proceed as follows Connect connection A of the badge reader to the LCD display with touch screen Fast...

Page 46: ...ers optional proceed as follows Operating from the back of the display remove lock screws A and remove the cover Place the loudspeakers B in the specific housings and tighten screws C Connect the conn...

Page 47: ...the specific switch and configure the software 1 Figure 2 11 2 Figure 2 12 3 Figure 2 13 1 Switch on the base module using the specific button 2 Switch on the LCD display with touch screen using the...

Page 48: ...ating System which may be pre installed or not as required by the customer The drivers are provided on CD To install the drivers connect an external CD ROM player WARNING To facilitate installation of...

Page 49: ...for the 120D 150D and 200M 300M The CD permits selection of the type of driver and the operating system for which it is to be installed For Explor 200M Figure 2 15 For Explor 300M Figure 2 16 XZAC3272...

Page 50: ...e CD ROM player and wait until it is started automatically According to the model present 200M or 300M from the Function column select the VGA link Select the type of operating system installed on the...

Page 51: ...the Explor series models in the CD ROM player and wait until it is started automatically On the Explor 120D 150D line from the FUNCTION column select the ELO link Select the type of operating system i...

Page 52: ...installation program will be started Select the type of Touch screen to be installed serial or USB Select Install Serial Touch screen Drivers Select Next and follow the procedure of the installation...

Page 53: ...activated To use this option activate the flag as indicated in the figure below Otherwise select the COM port manually for example on port COM2 Follow the instructions provided by the installation pr...

Page 54: ...e below Figure 2 26 At the end of installation restart the system to activate the drivers WARNING With installation of the VGA and Touch screen drivers the Explor system can perform the functions of w...

Page 55: ...ng and functioning of the following optional devices can be tested using the utility on the Drivers Bank V1 1 CD Cash drawer Epson Standard Badge reader PS 2 or RS 232 Customer display Figure 2 27 XZA...

Page 56: ...ing a cash drawer Connect an Epson Standard cash drawer Insert the Drivers Bank V1 1 CD containing the drivers for the Explor series models in the CD ROM player Select Cash drawer controller test util...

Page 57: ...Reader item select the utility or the test program INSTALLATION OF THE UTILITY Figure 2 30 Select the most recent version Select Disk 1 Click on Setup and proceed with installation Figure 2 31 Figure...

Page 58: ...Figure 2 33 TEST KEYBOARD TEST BADGE READER Figure 2 34 2 20 XZAC3272...

Page 59: ...icon to test the RS232 ports for example via a bar code reader Configure the parameters as required WARNING On selecting the COM port check that this is powered correctly setting the jumpers as descri...

Page 60: ...Start the KRTest exe application Select the RS232 option icon and configure the ports Using a magnetic card check correct functioning of the badge reader or check correct functioning of an RS232 peri...

Page 61: ...isplay to a serial port Insert the Drivers Bank V1 1 CD containing the drivers for the Explor series models in the CD ROM player Figure 2 39 Start the VFD_Test_V1 1 exe application Via Com Port Setup...

Page 62: ...Enter a test and using the Enter key or the keys indicated in the figure select the field required to check correct connection on the display 8 8 8 8 8 8 8 8 Figure 2 42 2 24 XZAC3272...

Page 63: ...carried out in field by service personnel for correct system maintenance To facilitate operations on components of the Explor 120D 150D and Explor 200M 300M system it is necessary first of all to sep...

Page 64: ...as follows Switch off the system and detach the power cord from the current outlet Operating at the base of the customer display lift the module up and free it from the supports A as shown in the figu...

Page 65: ...ng the connection as described above proceed as follows Loosen screws A under the base to free the support Loosen clips C and extract screw D from the support Disconnect connection E and slide out the...

Page 66: ...Loosen screws A and remove the cover carefully Loosen screws B lift the display and disconnect the power cord C A A Figure 3 6 B B C Figure 3 7 For reassembly reverse the above procedure 3 4 XZAC3272...

Page 67: ...emove the LCD display with touch screen proceeding as follows Disconnect and remove the customer display as described above Disconnect connections A and B of the LCD display with touch screen and remo...

Page 68: ...ting base proceed as follows Remove cover A lift cover B and disconnect power cord C Remove cover D on both sides and loosen screws E three for each side After removing the screws lift the LCD unit fr...

Page 69: ...e LCD display with touch screen proceed as follows Remove cover A loosen screw B and remove support C sliding it towards you After removing the support remove power supply unit D Figure 3 12 D C B A F...

Page 70: ...ews A Slide out the badge reader from the housing and disconnect the connection B B A Figure 3 14 For reassembly reverse the above procedure 3 3 5 Disassembly of the badge reader To disassemble the ba...

Page 71: ...eed as follows Operating from the back of the display remove upper screws A and lower screws B Disconnect connections C and loosen lock screws D of the inverter board Figure 3 16 A D C B Figure 3 17 F...

Page 72: ...r of the LCD display as described above Disconnect connection A from the control board B Loosen screws C from loudspeaker D Repeat the operation on the second loudspeaker E It is not possible to repla...

Page 73: ...d proceed as follows Disconnect the connector of the on off led A and the five pin cable of the touch screen B Remove the five lock screws C hex screws D that fasten the COM ports and remove the cover...

Page 74: ...F F F G G G G Figure 3 22 For reassembly reverse the above procedure 3 12 XZAC3272...

Page 75: ...from the back of the display remove upper screws A and lower screws B as described above Remove screws C on the back Disconnect the connector of the on off led D the cable of the touch screen E and th...

Page 76: ...Remove screws G that fasten the LCD panel G G G G Figure 3 25 At this point LCD H can be removed H Figure 3 26 3 14 XZAC3272...

Page 77: ...Loosen lock screws I and remove the touch screen L Figure 3 27 I I I I I L Figure 3 28 For reassembly reverse the above procedure XZAC3272 Service Manual 3 15...

Page 78: ...e hooks A of the rear cable cover removing screws B and C In addition to the hooks of the cable cover screws B and C also fasten the housing of the base module Remove screws D on both sides To free th...

Page 79: ...Figure 3 31 G F F F F E Figure 3 32 For reassembly reverse the above procedure XZAC3272 Service Manual 3 17...

Page 80: ...described above Using a finger press down the clips A of the DIMM slot Remove RAM B from the slot A B A Figure 3 33 For reassembly reverse the above procedure WARNING During reassembly pay particular...

Page 81: ...ng as described above Disconnect power cord A of the fan and loosen lock screws B Lift and remove the support C to free the heat sink D Pull the lever E up and extract the CPU F Figure 3 34 Figure 3 3...

Page 82: ...ed as follows Remove the housing as described above Disconnect power cord A of the fan Loosen lock screws B and remove the heat sink C Press lever D and extract the CPU E Figure 3 36 Figure 3 37 B B D...

Page 83: ...of the power supply unit Remove lock screws B on both sides Loosen screw E that fastens the bracket to the HDD support and rotate the bracket in an upwards direction Remove lock screw C Remove the Ri...

Page 84: ...ed above Disconnect connectors A and B as shown in the figure WARNING When disconnecting power cord B apply force in the opposite direction to avoid dangerous bending of the plate Remove the four rear...

Page 85: ...ower connector of the motherboard PWR1 To replace the power supply unit proceed as follows Remove the housing as described above Remove the metal bracket as described above Remove screws A Lift the po...

Page 86: ...using as described above Remove the metal bracket as described above Remove screws A on both sides Disassemble the front panel B and loosen screws C Remove screw D and disconnect the connections E as...

Page 87: ...D E E Figure 3 46 F Figure 3 47 For reassembly reverse the above procedure XZAC3272 Service Manual 3 25...

Page 88: ...pply unit as described above Remove the HDD as described above Remove the RAM expansion as described above Remove the I O board as described above Disconnect the I O board HDD and line out cables Slid...

Page 89: ...as described above Remove the HDD as described above Remove the RAM expansion as described above Remove the I O board as described above Disconnect the I O board HDD and line out cables Slide out the...

Page 90: ...e OUT cable To remove the Line OUT cable proceed as follows Remove the housing and the Riser board as described above Disconnect cable A and remove screw B B A Figure 3 50 For reassembly reverse the a...

Page 91: ...UPDATING STATUS DATE UPDATED PAGES PAGES CODE 6 2006 1st EDITION 91 XZAC3272...