Page 3-18
OLYMPIC AUTO-LENGTH
™
Service
Troubleshooting
The following is a chart of possible problems, their probable causes, and solutions. For problems
beyond the scope of this chart, call Olympic Medical toll free at 1-800-426-0353 in U.S. or Canada.
Problem
Probable Cause
Solution
Auto-Length does not turn on
No AC power
Ensure that the power cord is
when ON/OFF is pressed
plugged in.
Check the external circuit breakers.
No DC power
Ensure that the battery pack is fully
charged.
Internal 0.38-amp fuse blown
Replace the fuse (see page 3-2).
PCB fuse blown
Contact Olympic Medical.
Malfunctioning ON/OFF switch
Replace the Display PCB
(see page 3-16).
"ERROR" message appears when
Measuring Bar is blocked
Remove any obstructions (e.g.,
measurement is attempted
blanket) from the Measuring Bar
path.
Optical encoder is out of
Replace or adjust the optical
adjustment or failed
encoder (see page 3-6).
Drive belt loose or broken
Adjust or replace the drive belt
(see page 3-3).
Motor failure
Replace the motor (see page 3-8).
"BAR JAMMED" message
Bar is being prevented from
Ensure that bar is not being
displays
returning to neutral
pushed.
Bar mechanism is jammed
Check the bar motion and adjust as
needed.
Measurement switch is
Replace the measurement switch
malfunctioning
(see page 3-10).
Bar continues to move forward
Measurement switch is
Replace the measurement switch
after touching infant's foot
malfunctioning
(see page 3-10).
Bar does not move; no error
Drive belt broken or not engaged
Adjust or replace the drive belt
displays
(see page 3-3).
"READY" does not illuminate when
Home switch out of adjustment
Adjust or replace the home position
Measuring Bar is fully retracted
or malfunctioning
switch (see page 3-11).
Batteries will not hold charge
Charger failure
Replace the power supply board
(see page 3-14).
Battery failure
Replace the battery pack (see
page 3-1).
Incorrect measurement
Device out of calibration
Calibrate the device (see page 1-8).
Measuring Bar not aligned
Adjust the bar alignment (see
page 3-13).
Check the belt tension (see
page 3-3).