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USG-400, SONICBEAT & THUNDERBEAT 

Troubleshooting Guide

Error Code

Irregularity Description

Possible Causes

Remedial Actions

U509

Ultrasonic level
error

Excessive load is applied to the  
distal end.

1  Reduce the force applied to the distal end or  

  to the probe tip.

2  Withdraw body fluid and tissue on the 

grasping section, probe tip, and shaft surface.

Connection of the transducer with 
THUNDERBEAT or SONICBEAT 
instrument is loose.

3  Check if the THUNDERBEAT or SONICBEAT 

instrument and transducer are connected 
firmly. If not, connect them firmly.

Transducer plug is not connected to  
the THUNDERBEAT or SONICBEAT 
socket properly.

4  Confirm that the transducer plug is connected 

to the THUNDERBEAT or SONICBEAT socket 
on the front panel of the ultrasonic generator. 
If not, connect it properly.

Probe damage or malfunction.

5  Replace the THUNDERBEAT or  

SONICBEAT instrument.

Transducer malfunction.

6 Replace the transducer.

Ultrasonic generator malfunction.

7 Contact Olympus.

U510

Ultrasonic
frequency error
(which is detected
during surgery)

Connection of the transducer with 
THUNDERBEAT or SONICBEAT 
instrument is loose.

1   Check if the THUNDERBEAT or SONICBEAT 

instrument and transducer are connected 
firmly. If not, connect them firmly.

Excessive load is applied to the  
distal end.

2     Reduce the force applied to the distal end or 

to the probe tip.

Transducer plug is not
connected to the THUNDERBEAT or
SONICBEAT socket properly.

3  Withdraw body fluid and tissue on the 

grasping section, probe tip, and shaft surface.

Transducer temperature is too
high due to use immediately
after autoclaving.

4   Confirm that the transducer plug is connected 

to the THUNDERBEAT or SONICBEAT socket 
on the front panel of the ultrasonic generator. 
If not, connect it properly.

Transducer temperature is too
high due to continuous output.

5  Stop output until the temperature cools down.

Transducer malfunction.

6 Replace the transducer.

Probe damage or malfunction.

7  Replace the THUNDERBEAT or SONICBEAT 

instrument.

Ultrasonic generator
malfunction.

8 Contact Olympus.

 

Issue 1 
27 May 2020

 

KMF 08808 

NCDR 02576

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